Hilton Grand Vacations Club at Hilton Hawaiian Village - Hotel in Honolulu - 2003 Kālia Rd, USA

We stayed in a studio suite in the Lagoon Tower, room 871. This is part of the Grand Vacations Club - so check in is separate from the main Hilton Hawaiian Village - and this is nice, because it's less busy. The studio room had a king size bed, and a small kitchenette with fridge and microwave as well as some basic dishes for use. There a table for 2 as well. This room does not have a lanai and it overlooks the marina side and the Illikai Hotel across the street. Having stayed in a one bedroom suite with lanai in this same tower before, this room was not as nice, but perfectly adequate for our needs. This room also has a door to the adjoining suite - so you can hear a bit of what's going on next door. You can also hear the Luau music when that's going on. Also neat is the Japanese style toilet. Room was comfortable and clean. Staff were friendly and helpful. You can see a bit of the wear and tear on the room, but it is still very comfortable. We also like the GVC because of the lounge that you can use on arrival and departure day - they have nice showers and areas to sit and relax. Very nice if you're planning to use the resort or beach activities on the day of departure!||The resort itself has a fantastic family vibe. it's busy and active and lots going on. The pools are great for kids and all the restaurants have kids menus and make it easy with kids. The resort is beautiful and has everything you need. It's easy to spend days there at the pool and beach! The lagoon is nice too, as it doesn't have the waves. There are fish in the lagoon as well! There are fish, turtles, birds throughout the resort as well. They also have cultural activities - we made bracelets from Kukui nuts one afternoon. ||Also if you are a Hilton Honours member, there are some perks. We're silver status only, but still got 2 free bottles of water and a photo at the Aloha sign. There's also an HGV discount card available.||We particularly liked the Fresco Italian Restaurant and the Aoki Teppanyaki! There's shopping and ABC stores on site for your needs and souvenirs.||Just really happy with our choice - second time visiting here. I would choose this if you're looking for a quite couples location. But if you want a great family location right on the beach, we'd recommend it.||We also went to the Friday night Starlight Luau on the lawn and loved it - the food was good the dancing was fantastic and it ended in time for the fireworks. Just loved the atmosphere on the lawn and if you can, get the upgraded seats at the front - just adds to the experience.

This place was great! We were given a room with a great view of the ocean. Everyone was very friendly and helpful. Being in the Hilton Hawaiian Village made it easy to go to different shops and restaurants without too much walking.

Bought this Hilton Waikiki package and was told that because I'm reserving the package so many months in advance, I'll be able to experience a stay at the Hilton Hawaiian Village. Then comes the reservation confirmation weeks later and it's Hilton Garden Inn. I called HGV's customer service and they switched me to Modern Honolulu saying keep checking back and as soon as reservations open up for Hilton Hawaiian Village, I can change my reservation to it up to the day before arrival. I kept calling a few times a week to check as instructed and was told to continue calling back. Frustrating but I was willing to work with the process until the representative answering the call today made me really upset. Not only she talks about rescheduling dates not listening to me, asking me to repeat my name even after I told her, she goes onto saying there's a $19 fee for switching the reservation to Hilton Hawaiian Village! What a ridiculous customer service from a company who wants us to buy their timeshare! I asked to speak to a supervisor who never came on the call. The representative said I'll get a call back within 24 to 48 business hours and if I don't hear from them, then just call again. No way I'd do business with a company like this! Wish we had never signed up for the package! Fell for the initial marketing representatives sales pitch and believed him. Should have known better. Never again! Update: Called the number provided in the reply below. Representative answering said he had no idea of what I was talking about. He seemed a little rude. Had me call the sales department and the representative there said they only handle check-ins. Wow! Talk about customer service and the level of frustration!

5 ⭐️ just for ocean view and ocean front. I recently had the displeasure of interacting with the reception staff at Hilton Grand Vacations, and I must say that it was a highly disappointing experience. The receptionists were incredibly rude and seemed visibly frustrated with their job. He wasn't interested when I told him that I was on my honeymoon and that I had opted for this three months in advance, that I wanted the room to be at a high level, and to be arranged appropriately for the honeymoon.

Back in 2014 we travelled over there and had a nice time. Its really on par with most Hiltons. The entrance at night is the most thematic excitement you'll witness, with the flamed torches. The view from the rooms are nice and the bay is relaxing. It's a short walk from the main strand and the downtown.

I have not even left yet for our vacation and it is already going sideways. I booked my room back in October of 2023 and paid in full Jan 2024. I went on my Hilton honors app to check my reservations yesterday March 17, 2024 and it was still showing not paid. I called and got the runaround all day yesterday and was treated so rudely by staff members. I was hung up on and told it was my fault. You need to look internally to the self entitled rude people you hire. I also found out my room was too small to accommodate 4 guests. I called in October to fix that and told it was to only find out it was not. The hotel is now sold out. This is a special occasion. This needs to be fixed. @Hilton hotels/and resorts. UPDATE, I want to say a huge thank you to Angie at Hilton Grand Vacations @Hilton Hawaiian village. She helped me with this huge mess and navigated me in the right direction. I also want to say thank you to Mohammed at corporate. I am so thankful. The reservation was fixed. You both are awesome.

Great room but the pools I just wait too small for the number of people that have staying in the hotel. Not enough deck chairs either. You need to grab a chair at 6am.

We basically flew to Honolulu to get a nonstop flight home to Chicago after visiting Maui and the Big Island. Our view was nothing: the building across the way. Some of the staff were helpful, some were not. Despite being Diamond members and HGV owners, you had to beg for bottled water at the front desk. Excellent location was a big plus, especially if you're a beachgoer.