Hilton Garden Inn San Jose/Milpitas - Hotel in Milpitas - 30 Ranch Dr, USA

Location was super easy and convenient to get to. I mean, who doesn’t love sharing a parking lot with In & Out?! 🤤 Check in was easy, and I love that you can have a digital key 🔑 through the app to access your room. Room was clean, newly renovated, and comfortable beds 🛏️. Having a microwave, mini fridge, and a hot water 💧 dispenser (for tea 🍵 or hot chocolate ☕️) in the room was ideal and used it daily. We did visit during their renovations so it wasn’t the best optimal time to stay at this location.

As I have come to expect, Hilton did not disappoint. The hotel was lovely and the staff friendly. My room had an upbeat modern decor. I got two night of terrific sleep because the bed was so comfortable!. I wish I have time to enjoy their breakfast because it smelled amazing. I loved the walk-in shower. There is simply nothing to complain about.

Our stay, here was really disappointing. We got stuck in the elevator twice. Our keys didn’t work upon check-in and we had to go all the way back downstairs to have them fix the issue. The floor in the room was buckling. There was no hot water in the morning and then it turns out the breakfast wasn’t even included and they wanted us to buy a meal plan. We stay at Hilton hotels frequently and I’ve never come across this. You want to charge me for cereal and toast? That’s not included in the $250 a night? For me, the worst part was the bed and the laughable pillows that were so cheap and flimsy, that we actually used clothes under them. I don’t mind when there’s one or two little issues when we stay somewhere. No places is perfect but this place has way too many issues going on.

Check in was smooth. Staff was kind and attentive. The hotel is currently being remodeled and in real need of the face-lift. That said, it's clean and the beds are comfy. The breakfast was pretty sparse for the $14 per person charge for what's free at a Hampton Inn property.

It was the worst accommodation I would never go again. First of all, the cleaning of the room every other day was never done during the travel period. It's not just a mistake, and none of people who were together received it. Even if I had complained the day before, the front desk's reaction was not sorry at all, and the attitude of so what? made me even angrier. Also, some rooms had serious problems with the toilet. When using the toilet, water leaked out to the side of the toilet, and surprisingly, the same problem was repeated even though the room was changed twice due to the problem. Finally, there are too many rooms with hundreds of ants. If this was a nature-friendly resort in Southeast Asia, I wouldn't be outraged by the ant's appearance. After all this really disgusting experience, it's a serious problem that no one has apologized. I will never use the hotel above again even if I provide 200 dollars for free.

I left an item in my room, a computer. I was in the area all day after I checked out at 7:30 in the morning. In the evening I realized my personal computer was missing and went to disable my accounts where I saw that it had connected in the afternoon. The next morning I spoke with the front desk where they "checked" with housekeeping for my computer. And sure enough housekeeping had it. So why didn't housekeeping notify the front desk who would then notify me? This is what should have happened, and I'm left speculating as to why it did not. Anyway they refuse to pay to ship it back even though I could have picked it up if the hotel had notified me when the computer first came into the possession of their staff.

Stay away from this location!! Stay-Sleep in your car and you would not only save the exorbitant cost per night but also will sleep in peace. The hotel is right by the road and there’s a constant vehicle/road noice throughout the night. Also, you can barely find a spot to park your car. God knows how this location is part of Hilton !!

Not impressed with the service here..stay for 6 days and there isn't any house keeping for literally 5days. Call the operator no one picks up. Left the msg on app no body reply. Internet was down for 1 night..seems like nobody in this place care. Gym has no water supply so essentially guest have to figure out on their own. Will be my last time staying here.