Hilton Garden Inn Roanoke Rapids - Hotel in Roanoke Rapids - 111 Carolina Crossroads Pkwy, USA

Rooms are updated and decent. Customer service on the other hand is NOT representative of a Hilton property, especially at the front desk. The front desk staff could benefit from being re-trained. They either don't know to or don't care to properly execute their duties at the desk. It's not just one person, several people on the front desk staff seemed clueless about how to upgrade rooms or apply Hilton Honors benefits. The worse part, is that they seemed to care less about the fact they were deficient at their jobs. This is a disservice to Hilton's loyal customers and to the reputation of the property and the brand. DO BETTER!

My family has been staying at this hilton for years. This year will probably be the last. First off, the dark skin gentleman at the front desk should be provided better customer service when dealing with customers. The way he responds to concerns is absolutely ridiculous. The breakfast has gone downhill with each renovation but the price has increased. With the amount paying for the room and the quality the breakfast should be included. Going to the pool to discover the hot tub was removed was disapoointing however not too much since the last few time it had devil remnants (foam) coming out of it. This hotel has been my go to for family travel yearly and any other travel between NC and Va. Looks like the new fairfield down the street will have to be our new go to. It saddens me the horrible responses from management when situations were brought to their attention. No apologies, ways to make the mistakes better or nothing. Just the hilton garden inn prepared responses like on these reviews. Please do better. I know this is not the hilton way!

We were on a 5,000 mile roundtrip driving road trip that included overnight stays on the first and last nights of our journey. Everyone at this hotel is very friendly, helpful and courteous. As an added bonus, they also have a dining area that prepares hot food. The people running the dining area are also very customer service oriented and efficient. The hotel and rooms are very clean with complimentary coffee in the lobby. I also used the fitness center which is well maintained.

After a long drive we arrived close to midnight without a reservation. The gentleman who waited on us gave us such an excellent welcome. Fresh coffee was made and available so it was a great start to our stay. Our room is clean and spacious. All of the staff are amazing and friendly. My favorite thing about this hotel is the restaurant. The food is delicious!!!! The service is outstanding!!!! India and Brittney are awesome! The food and dining experience was so good that I will be coming to dine again soon. I highly recommend this hotel and their restaurant/ bar!

We stopped by this place overnight on the way to SC. The hotel itself is situated very conveniently close to the highway. The building seems to be rather new. Rooms are spacious. That is where positive findings end. ||People working there seem not too happy being there. The food at the restaurant on the main floor was borderline poisonous. The chicken sandwich was dry and was slapped in the middle of a bun with nothing except a few shavings of pickle. The taste was awful. That and fries smelled like fish as probably the oil was reused from a fish pan. Yuk!||The room itself physically was great. But the bathroom wreaked of the smell of old urine! The pillowcases seemed clean, but they were hiding dirty pillows which had turned from white to dark grey. The smoke alarm kept crackling the whole night as if it was trying to communicate with outer space.||Avoid

I have never met a friendlier staff at a hotel. I would like to especially acknowledge Kevin who was kind enough to walk me to my car to retrieve my suitcase after I checked in. I was traveling late at night and alone and it was very reassuring. Then, the next morning, literally everyone was smiling, wishing me a good day and setting the tone in the best way. As a business owner and process improvement expert, I'd love to meet with the manager who inspires such greatness! Well done!

6 stars for the staff! Jerry & Daisy in the dining room. The food was fabulous, the tomato bisque was so good, I almost had a second bowl for Dessert! I thought my steak last night at Hilton Garden in Columbia, MD was great and tonight in Roanoke Rapids, Jerry exceeded those expectations with our rib eye! Romelo at the front desk was lovely to work with! Dominique made me the perfect Manhattan cocktail! I am telling you, Hilton Garden Inn in this part of the country is absolutely killer. and the beds are extremely comfortable! Just need another table in the room besides the desk!

I needed a place to stay for the night as I was traveling to Orlando, Florida. My choice was Hilton Garden Inn, which is always a reliable and consistent option. The hotel had the friendliest and nicest staff I have ever encountered. The epitome of southern hospitality, from the lady who checked me into the gentleman who checked me out. The hotel is fully renovated, with beautiful and super clean rooms. Despite my daughter's skepticism due to past reviews, I was extremely satisfied with my stay and would rate this hotel 10 out of 10