Hilton Garden Inn Lenox Pittsfield - Hotel in Pittsfield - 1032 South St, USA

I’ve stayed here many times. The location is great, but this visit I realized how dated the rooms are and really in need of updating. And do not get breakfast at Jae’s in the lobby. The hotel provides free coffee. They charge you over $5 for a cup of the same coffee.

The hotel is very clean and our room was perfect. Absolutely quiet which was a surprise given the proximity to a busy road. Air conditioning worked beautifully and the bed was very comfortable. The only imperfection was a lack of continuous hot water. Would definitely recommend and will visit again.

We stayed mid week, Tuesday thru Thursday. Overall our stay was good. Our suite was on the fourth floor corner overlooking the parking lot. The building was clean and tidy our room quiet. The parking lot was full in the evening but in the early morning, 5:30, it was 75% empty. Which leads to the one issue with our stay. The hot water in both sink and shower took a good 5-8 minutes to get hot enough to use and low water pressure was a problem. You might expect that with the building at full capacity and every shower and tap in use but not with a mostly empty building. We thought the first instance with the hot water and pressure was an anomaly but the problem reoccured the next morning too. The front desk was informed in person upon check out. Also no clock in the bedroom and the nightlight in the bathroom was inoperable. Not the worst experience we've had in the many different hotel brands we've stayed with but this is not the standard we expect from a Hilton property. Just an average stay.|(During our trip inbound to the hotel we received a text from Hilton Honors that said we could check in early and choose our room. We tried 3 times but the access code wouldn't work. A call to Hilton was not helpful, after a 30 minute hold and another 10 with an agent he said we couldn't do early check in until it was time to check in and then proceed to try and upsell us on the Hilton Honors program. Perplexing at best and nothing was accomplished.)

The handicapped room was poorly laid out. Thee shower was in a bathtub and had a stool instead of a bath chair. Totally inaccessible for someone in a wheelchair. The towels and lotion were placed high up. If my husband hadn’t been with me I would be out of luck. I couldn’t shower anyway. There was little space between the beds to fit my.wheelchair. I couldn’t open the bathroom door by myself. My husband had to prop it open but when the bathroom door was open you couldn’t open the door to the room

The hotel itself is nice enough, pretty standard for a Hilton Garden Inn, however there is one huge warning. The breakfast at the attached restaurant is a major rip off. We tried it as we had a long drive ahead of us. $5.95 for a cup of coffee, $7.95 for a small bowl of raisin bran. The milk came in a juice glass instead of a small pitcher and dripped all over the place when trying to poor. Different Garden Inn a few days later and got 3 pancakes, 3 strips of bacon and coffee for $8 and it was very good. I'd give the restaurant a ZERO.

Great location up a hill - the trees all around the hotel are so beautiful! Classy and timeless accommodations and interior. The staff are especially great - especially Elisabeth and another whose name I didn't catch when checking out. They were always friendly and kind, and incredibly helpful when work had me extend my trip! I would definitely stay again if I ever needed to return!

Pleasant stay, spacious room, comfortable bed. Plenty of amenities. Shopping within walking distance.

Positive: "" Negative: Cooking food odor in the hallway - we were on the 2nd floor which is above the restaurant. Restaurant itself was amazing. Rooms had NO odor.