Hilton Garden Inn Jackson Pearl - Hotel in Pearl - 438 Riverwind Dr, USA

Floors were slippery in tiled areas, even dry. 2 TVs but only 1 remote. Breakfast was a bit pricy for the same items that you would normally get complimentary. However, the room was clean and comfortable and very dog friendly. For a one night stay, it met our needs well.

Old hotel definitely needs upgraded. Freeway outside window- NOISE! Pilots etc here guess corporate pays breakfast?!? Everything, breakfast included a CHARGE! Really? In general, a real disappointment after a 10 hour drive! Patio area just gross! 🤮

This place saved our trip to the area. After going to three different nasty hotels around here, we finally found this place. It is clean, they have a nice clean pool, and the lady at the counter was really nice. We were quite relieved to have found it.

We stayed in 3 Hilton hotels on our last trip. A Hampton Inn in Jackson Tn. Hilton Biltmore in Asheville and this Garden Inn in Pearl, Ms. The hotel in Asheville was great. This hotel was well past its prime. We’ve stayed here several times over many years but this will be our last time. The place was nearly empty yet we were given a room literally 20 feet off the interstate and listened to trucks all night long. Hall carpets were disgustingly soiled. In some places holes had been cut out of the carpets. Some ceiling light fixtures didn’t work, some blinked like strob lights. Check in staff not friendly, though the lady who checked us out the next morning was. There’s a trend here. As Hilton Honors members for more than30 years we have noticed that many of there hotels are not being updated and are just plain dumpy.

I wish I would have read the reviews, prior to booking. The hotel needs to really work on the highway noise. It’s not just noticeable, it’s loud. The body soap was out in the shower, and from other posts this seems to be a common occurrence. Snack options at the front desk were very limited. Needs to be better stocked. Front desk was friendly. Room was clean.

Check in staff friendly and competent. No liquid soap in shower. Went to the hotel bar about 9pm for a drink. They were out of wine, Gin and tonic water. Felt like having a candy bar but they were out. Many hotels in immediate area. Skip this Hilton Garden Inn.

We were traveling through MS and made a reservation at 5:07pm. Realized we made a mistake in our location and tried to call the hotel direct multiple times to see if we could cancel. The phone would ring 5 times and then go silent. Not sure if they had phone issues, so we called the reservation line. They did get a hold of someone at the front desk and we were told we couldn't cancel reservation (despite only being a few minutes ago). They told us a manage would back in in the morning and we could ask for a credit then. Not willing to pay for two hotels, we re-routed to this hotel. Upon arrival, we confirmed the number we had was correct and that the manager leaves at 3pm... So there are no managers onsite to greet their guest nor address any issues? Must be a great place to work! My issue was self-inflicted, but most hotels are pretty cool about allowing me to cancel... as long as I didn't impact other customers (being booked, etc). Just that they refused to try to contact a manager, and there wasn't anyone onsite to make that decision makes me feel they aren't customer centric. We were given a room facing the highway, and like many other comments - the road noise was absolutely horrible.

We stayed here in April 2023 and were very disappointed with this hotel. We have stayed at many Hilton Garden Inns and this was the worst. The traffic noise from I-20 was so loud that you could not possibly sleep. I did check in using the mobile app and picked a room on the non-freeway side. When I arrived I was told I could not have that room nor any other room on the non-freeway side as those rooms are reserved for the Air Crew from the airlines. WHAT? Then don't let me pick a room. As an Honor's Member, I am sooo disappointed If I had known that I would not have stayed at this hotel. BE WARNED!!! You will not get any sleep at this hotel.