Hilton Garden Inn Auburn/Opelika - Hotel in Auburn - 2555 Hilton Garden Dr, USA

Stayed 2 nights for a family event at this hotel. It was not up to what I expected from a Hilton. The front desk staff was friendly and helpful, and the lobby was clean & nice. Pool was nice but very crowded with teenagers so was not able to use it. The rooms were sub-par. Our room had a rather moldy smell, and decor was outdated from the 80's and furniture badly worn. Bed was ok but very low to the ground. Bathroom was quite small, not very well lit (for putting make up on), floor tiles were cracked, and ceiling drywall was bubbling probably because they had no bathroom fan and you had to leave the door open or the whole bathroom was wet like a sauna. To top that off the breakfast was $7.95. No complimentary breakfast. You would think after spending over $200/ and 28,000 Hilton points you would at least get a muffin or yogurt without a lady chasing you down and charging you. We travel a lot, and this was definitely not what I expected from a Hilton Hotel.

We were treated like Royalty from the second we walked in the building through our entire experience. Breakfast was Five star. Everyone I encountered that worked at Hilton displayed the utmost Level of great service and commitment to detail . This is one of the places you stay that makes you feel so comfortable. It doesn’t feel like you left home **Thank-You to the entire staff Lee.

I have stayed at this wonderful hotel several times, visiting with my husband, who has dementia. The front desk staff, manager, cleaning service, and restaurant staff were five stars compared to other hilton properties. Most highend hotels like Hilton and Marriott properties do not have complimentary breakfasts. But, the breakfast at this Hilton Garden Inn was delicious and priced less than popular breakfast restaurants. Also, Hilton will include a breakfast in your room charge when you make reservations or at check-in. I hope this clears the problem the visitor had with no complimentary breakfasts. Maybe a 3* or some 4* hotels have free breakfast. The staff at this hotel took care of me when I had one of my recurring falls and watched my husband for me. This hotel is my home away from home. I am 76 years old and have stayed in hotels all across the US, and this hotel is the best!

Positive: The pool was nice Negative: Having to pay for breakfast is weird.? and the kcups.? The staff who checked us in didn?t check us in correctly at first even after I provided her with my name spelling and ID, then she realized after she ran my card it was for the wrong person.?

Hilton honors member booking for business. Supposedly the 1 and only room they had “left” was on the second floor, with mobility access and by the ice maker. I arrived late and Check in clerk said they are sold out… parking lot was not nearly full so I know that’s not true, however this was the only room available when I tried to check in online earlier as well, around 5 pm. Which tells me they blocked off 2 of 4 floors and limited number of rooms. |This was the most uncomfortable Hilton bed I ever slept in, room was super dated and musky smelling. And at 6.30 am they turned on 70’s and 80’s pool music just outside my window as if I needed my encouragement to leave this place. Absolutely terrible.

Great location and accessible to everything you need! Upon entry, the hotel clerk was very short and was not welcoming, even when I called the front desk the answers were short and felt like I was imposing on his time. However, the Friday staff team was welcoming and a pleasure to be around. As a Hilton Honors member, I was not given the expected perks of being a member and welcomed as an Honors member as other Hilton places always have. The elevator and rooms smell dingy and the carpets are definitely out of shape as they are frayed and coming away from the walls. The room itself smelled stale and dingy, the bathroom door is scratched and the paint is rubbed away at the bottom and has a noticeable gap between the frame and door. The beds were not comfortable and worn out. I always stay at a Hilton, but this was the worst one by far.

Positive: Beds were good. Bathroom was well equipped. Negative: No water available for guests. Carpet in room and elevator was dirty.

Jackie and Sarah were absolute ROCK STARS!! Definitely saved the day and made us feel closer than family! Customer service and professionalism seemed to be a theme with the staff as they all went above and beyond. Rooms were clean, beds comfy, pool was good. Only negative was the hot tub being broken and there was no sauna. 10/10