Hillcrest Hotel Near JFK Air Train - Hotel in Jamaica - 164-40 Hillside Ave., USA

The wheelchair accessible room is very spacious. 3 windows, no balcony. Close to the roads do you hear all the traffic going by. The floors could use a broom and a mop. The night stand has roach eggs in it and there was even a dead roach near one of the beds. The air-conditioned unit was set to heat, after 4 hours of calling with no answer I went down stairs to get help and the fixed it but left me in a 60 degrees room all night. Then the TV was playing with no visual so got that fixed too. They do not offer shuttle services to/from the airport and when you checking in depending on who is working you have to pay cash but they don't tell you before hand. There us an 🏧 that faces the reception area so whoever is behind the counter can see your information, and on top of that the 🏧 company charges you $3 per transaction and only gives you $200 in increments of $20s. I work for a travel host agency and this is by far the worst place they have on their list of hotels. A hard pass from me for future stays.

worst ever hotel I have stayed. Dirty, smell of Cigarette, weed and what not everywhere. the smoke detector in room was wrapped with plastic. the service is horrible and there cleaning policy is , they will come to your room to clean when you are in your room and the cleaners are gone after 5 PM. So basically the cleaners will never come. no microwave in room , only one dirty microwave in lobby for the entire hotel. the most trashy place I have ever seen. Cockroach in bathroom and simply hell of an experience. They should be banned from doing business over there.

Service was very unpleasant. They don't tell you in advance that their deposit has to be paid in cash same for their "secure parking area". I told the front desk I would return in 15 minutes after running to the bank. When I returned there was nobody at the front desk. They left my reservation paperwork and copy of driver's license on the front desk in plainview. We waited for 20 minutes along with 2 other people for someone to get to the front desk. The next morning when checking out there was confusion over which room I was given. When they figured it out I was asked to sign a different set of papers. When I asked them to confirm what I was signing and why it's a different set of papers from the one I already signed the guy barked "SO YOU CAN GET YOUR DEPOSIT BACK!" Then rolled his eyes. I will sleep in my car for a night before I stay at this establishment again.

This is definitely not the Hilton! Dirty curtain, stained sheets, NO BREAKFAST, no fitness center, no washer and dryer, no meeting room, $60 deposit and then the guy wants to charge $25 to park—cash only. Had to use the ATM machine and was charged a $2.99 fee. The lobby smells of cigarette smoke. The”vending machine” area has no vending machine and some of the people that come in are ghetto. The TV doesn’t have good channels. Despite the problems, I got a good nights rest and my stay was okay.

I was stayed 10 days with my families. I rented 2 rooms on 3rd floors. Everything is perfect but their service was awful. The don't take any payment from credit or debit cards. Only they take cash. They don't come for room service or cleaning. Also they don't change bed sheets or towell everyday. If you call for service they will tell you coming but 2-5 hours you need to wait!! Just think about twice to staying this hotel for cheap price. Receptionist Mr Shon he is unfriendly & not respectful person. They need to think about their staffs & professionalisiom. Not recommended at all.

When I was checking in, I had to pay cash upfront event though I made the reservation online. The staff upfront ( morning time of August 22nd, 2022) was very rude and didn’t wanna tell his name. He definitely does not know how to behave with hotel guests. Management should take care of this.

This was one of the most awful and un-professional hotels on the planet. From check in to check out everything was a poor experience. The concierge made go to an ATM and pull 50 bucks for a deposit, didn't inform me that there was another cash charge for parking, which he negotiated with me. ATM charged me $3 per transaction. After I was able to do all the paperwork, I was informed that my room had no key so he would have to let me in. His behavior was not accommodating at all. The hotel was dirty from reception to the room, bed cover and sheets had stains, look like it wasn’t changed from the previous guests, no face cloths, no hand towels, no bath mat, one night stand, it’s not a hotel it’s a motel. In the morning when it was time for me to leave, my car was blocked in for 35 minutes. The lady at the front desk assumingly called all the residents to locate the driver, who was to happy about having to get up early to move his car. She even yelled at one of the ladies who had parked her there although the woman had pay her parking fee and too was waken to move her car. The place is being ran like a welfare hotel with all this various notices on the Concierge window, which I've never seen in my life. The window looked bulletproof. I am going to fight to get my money back but I feel that may it may be futile.

Over hyped hotel. This hotel is supposed to be new but was disappointing at best. There were no customary plastic cups in the room. There was leftover food in the fridge. So they didn't do a thorough enough job cleaning the room. The ice bucket was moldy inside. To which the front desk manager was hesitant to throw it out. Closet had no hooks or hanger to put your clothes up. The tv I has 2 good channels and there is only one night stand table so you and your lover have to rock, paper, scissors who gets to sleep on the good side of the bed All in all this was very basic at best. I would recommend for a quick romp. One of those quickies that you literally just get in and out I wouldn't recommend for an overnight or long-term stay.