Heritage Inn Express Hayward - Featured Reviews (447)
Positive: "" Negative: I didn¿t like anything about it. It was in a bad location. The room smelled really bad. The bathroom was dirty and smelled bad too. I didn¿t even end up staying the night. I left and came back in the morning to check out. Negative: ""
Positive: No best can say Negative: The smell of the room is so disgusting
Please avoid coming into this hotel at all cost. Price it’s similar to all the hotels in this area but this one it’s the worst, even the non smoking rooms smell a lot of cigarettes (disgusting 🤢) I had to open the window to receive fresh air and the people who work here staring at me and inside the room the whole time super uncomfortable I wish I can get a refund. Plus African Americans (black people) in the parking lot working as a pimps taking care of the hockers in the rooms without any concern, worst towels ever 😩😤, bad experience, to bad I paid 2 weeks in advance.
Pros: Check in was pleasant and the front desk person was friendly. The linens were comfortable and soft. It’s a clean room. Cons: the bed was like the first bed ever invented. Might as well slept on the floor they’re so hard. The walls are super thin, you can hear ALL of the traffic (booked before realizing it was near a freeway) the a/c works but all button labels were missing. The fan option didn’t work well, I tried running it to drown out the noise from the cars.
The only thing going for it is a great price, everything else very sketchy. Did not feel safe.
Ok, so before we booked this place for the night I did read the reviews but decided to give it a chance because: 1- It was super cheap 2- Pet friendly 3- We honestly just needed somewhere to sleep for the night, we were not planning on being in the room, we just needed a place to store our stuff. We got to our room and it smelled AWFUL. The carpet felt disgusting and wet? The A/C sounded like it wanted to die. The bathrooms are ok. The TV was broken, there was a purple line going through the tv so the color was off and the remote was missing. We unloaded our stuff and left and left and even then, that was concerning. We ended up hiding most of our stuff. When we got back and got ready for bed, we found left behind clothes and wrappers and food behind our bed! Come night time, our teenage neighbors had a party with alcohol and other "party favors" They partied ALL night and even decided to yell and talk outside around 2am. I was super on edge all night and didn't sleep. My poor dogs, I'm sure they have (PTSD, LOL. JK) ALSO, while staying in that room i was miserable. I'm super allergic to cats and the lack of cleaning and NEVER seeing a cleaning lady told me, we were probably sleeping on dirty sheets and using dirty towels. PLEASE don't stay here. DON'T bring your family. AVOID THIS PLACE Spend a few extra dollars down the street. To the OWNER RESPONDING TO THE COMMENTS: Fix your property! Don't apologize, fix it! Your hotel is most definitely getting a bad name due to bad management and lack of enforcing rules. The people living there are super shady that it makes your hotel look shady.
Really horrible motel. The smell is disgusting. Maybe some of the rooms do look like on the photos, our room did not! Noisy and overpriced too. The area/neighborhood is not great either. Nothing to eat or to buy groceries close by. However, we did not see any roaches.
Positive: This hotel was worst hotel I've ever stayed at Negative: This is the worst hotel in the America.
