Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection - Hotel in Southbury - 522 Heritage Rd, USA

The grounds are beautifully landscaped with plants and flowers and several places to relax. The staff was very friendly and helpful. We truly loved our dinner at the Tavern, breakfast in the Garden room and indoor and outdoor pools (although the water temperature was a bit chilly). Next time we will play golf. The course looked very nice. Our room was clean and spacious and offered a view of the Pomperaug River and golf course. We will return. Excellent value.

We celebrated my husband's 60th birthday here. ||We relaxed by the pool and had dinner at the Tavern. The room was spacious, clean and quiet. The staff was supper helpful and friendly. ||The hotel is a real gem. We look forward to staying again soon.

Accidently, I left behind the pill boxes in my room after checked out. Elizabeth at the front desk texting me via SMS promptly. The house-keeping team already took care of everything via Lost-&-Found. The hotel are sending my pill boxes via USPS mail accordingly. That's a detailed and wonderful services. The team is going above and beyond. Thank you all for such a wonderful experience and memories.

Our high school (Southbury) held its 57th reunion (while celebrating our 75th birthdays) at the Heritage Hotel with events on Fri. night, Sat. night and Sun. morning. Each event was supported by Heritage Hotel staff. The conference planners made planning and implementing the event super easy! The big event on Saturday night had staff that went out of their way to ensure everyone was happy. The breakfast buffet, attended by many of our group, provided just the right atmosphere (and delicious breakfast) for our group. We could not have found a better hotel and conference center to hold our event!!!!

Positive: We love coming hete for the indoor/outdoor pools, the hot tub, there is a tavern on site with delicious food, a game room, and lots of stuff to do in the hotel. Negative: Dislike the way I was treated by staff, water was turned off with out any warning, outdoor pool closed without any notice, bathroom was SO tiny. Housekeeping never restocked toilet paper or tissues. Had to go buy my own

For the money was not worth it. Staff at check in was unhelpful and unfriendly. (one or two people were nice, we were there 3 days two nights). In the bathroom, no hooks rings for wet towels, robe. No room darkening curtain for the one small window. The door to the room didn't even seal. You can see light all around One morning the fire alarm went off, we went outside with other guests, so sign of firefighters, the alarm stopped and we all went back in our rooms. No contact from staff or info about the alarm. Was there a fire? | The outdoor pool bar and bartender was great. Not a great restaurant on site. for the $750 we paid, was not worth it

Absolutely love this place - it's got New England decor and a warm, friendly vibe. Johnathon and Katilyn at the front desk are second to none, they were so welcoming and helpful. The indoor pool, outdoor pool and jacuzzi are lovely as well as the sauna and steam room. The rooms are spacious and clean. The breakfast buffet is plentiful. And it is really beautiful - it's like a homey inn at a large hotel surrounded by gorgeous trees and well kept grounds. Staff will know your name and do everything to make you happy! We have stayed here before and will stay here again, you can't ask for more. Thank you again to Kaitlyn and Johnathon.

We stayed here during a visit to Family. From check in to check out the staff was rude. The rooms are extremely small for the price and you can hear straight through the walls. Breakfast isn't included it's an additional fee to the restaurant for mediocre breakfast got to Dotties Diner since you have to pay. Amenities are for Club Members and before you can even finish getting off the elevator the staff there make sure to yell it to you. I wouldn't stay again especially not at over $900 for 5 nights.