Heritage Cycles - Bicycle Shop in Grove City - 3449 Grove City Rd, USA

I recently had one of the best customer service experiences of my life at Heritage Cycles. I have a limb difference that makes my right hand/wrist smaller and my right arm shorter. I’ve had my bike since I was a teen, but started riding again recently and was experiencing a lot of wrist pain due to the position I had to be in to reach the handlebars with my right hand. I sent an email to Heritage Cycles asking if there were either any modifications that could be made to my bike or any other bikes they would recommend. They encouraged me to bring my bike in, so I did. When I arrived, Josh assisted me. He spent a good amount of time with me looking over my bike, listening intently to the problems I was experiencing and asking questions to gauge what my limitations were. He even pointed out a safety issue that I hadn’t considered; because I wasn’t able to reach the brake with my right hand, I was only braking the front tire and was at risk of flipping over the bike if I made a hard stop. I know next to nothing about bikes, so it would have been very easy for someone to just say I needed a new one and make a little extra money, but Josh went above and beyond to make MY bike work for me. In the end, Heritage replaced my handlebars with ones that were easier to reach, rewired the brakes so that my left hand brakes the back tire, brought the brake handles closer to the bars so I can reach them with both hands, and did a tune up. The final cost was less than I was originally quoted. I’m so glad I asked these experts for help. I felt so heard and supported, and my bike is SO much more comfortable for me now!

This is an outstanding bike shop run by people who love bikes. Heritage Cycles has knowledgeable staff, skilled mechanics, and fair prices A+++ I took in my 14-year-old steel framed touring bike for an overhaul, rust protection treatment, and new powder coat. It feels like a brand new bike! Surprisingly inexpensive for a full restoration of my favorite bicycle…

Great Staff! Very knowledgeable and friendly. Needed pedals swapped out and didn't have the tools and they did it for free on the spot. Also showed up needing a tune up 3 days before Pelotonia [HUGE annual charity bike ride in Columbus] they were booked out a week! but they got it done in time! Very appreciative!

Great bike shop. Have had our bikes tuned up here and purchased accessories. Just rented 2 e-bikes for a trip on the Ohio to Erie Trail. Their service was above and beyond.

I appreciate your time and skills in giving my grandson Coy's bicycle a tune-up and the rear brakes for him to have a safer ride. Also, gifting him on his birthday with the tail light as an additional safety feature. That was a kind gesture. Your expertise brought to my attention that it was necessary for the tune-up. I appreciate your honesty, and I thank you for your kindness and generosity. I will have peace of mind knowing his bike is a safer ride for him to enjoy.

Love this place! The gang is always ready to answer any and all questions, perfect place to come for tour first real bike. Tons of accessories and everything you need

Got a custom build here and these guys were always available to answer questions or let me test things out. Highly recommend this shop!

Stopping in for some guidance on my recumbent trike was a great experience. Columbus is fortunate to have a number of bike shops around town, but Heritage Cycles is by far my favorite.