Helen's Hot Chicken Smyrna - Chicken restaurant in Smyrna - 479 Sam Ridley Pkwy W #120, USA

I'm a Memphian and a Memphian raved to me about how good the food was at this location even saying the wings were extremely good. Anyone who knows Memphis knows we have the best wings and more wing places than BBQ places so the way she spoke about this Helen's got my attention! I finally stopped and had a taste for some catfish! I got the mild catfish combo. It was so freaking good! It was just spicy enough that adding hot sauce made it perfect! I loved the fact that it was hard fried but the meat itself was so soft and juicy! I can't overstate how perfect it was! The fries were just fries no surprise there but that catfish is the star! The catfish at this Helen's is definitely by far better than the other Helen's I've been to AND the customer service HERE is night and day! It was so welcoming that I dined in although I planned to just take it home when I got there! Salute to the owner and the staff!

My family & I ate at Helen’s Hot Chicken and received excellent customer service. The food was spectacular. We ordered the “hot” chicken tenders, fries, & potato salad. Everything was freshly prepared & well-seasoned! And they make their own ranch sauce in-house, which was really good. The owner was very hospitable and explained each of the spice levels/flavors to us. He made sure our dine-in experience & orders were perfect! We will definitely be back again soon!!

This location is very rude...they make you think you're disturbing them....I called just to see if they were open and they just rushed me off the phone and didn't say goodbye ...but heard the phone hangup in my face....I don't even know why I came to this location..the one on Jefferson Street is so much better. The food here was greasy and didn't even taste good... potato salad tasted old. Sorry but I will never frequent this location again.

When we came we met the owner, Joshua. He was so courteous and patient, giving us detailed descriptions of the menu items as well as the spice levels. While the food did take a while to come out (30+ minutes), it was well worth it. Everything was cooked fresh and to perfection. The chicken was so juicy and crispy and the French fries were perfectly seasoned. The food is definitely worth trying, and I would recommend ordering ahead to avoid the long wait.

My husband and I enjoyed an early lunch and it was delicious! The spices were excellent and everything was fresh and tasty. Some of the best catfish I’ve had in some time. Highly recommend stopping by. If you are in a rush I recommend calling your order in. We didn’t mind waiting. Quality over speed everyday.

First time eating here. The two people working behind the register weren't friendly at all . Not helpful in any way shape or form. Very rude . The food was really good . I went with the mild chicken wings and it a good level of spice I thought . I would definitely get these again . After we ate we cleaned up all of our trash as we should. The not so pleasant workers behind the counter started yelling at us for putting our trash in the trash receptacle. It didn't say out of service or don't use. Apparently there wasn't a trash can in it . How are we supposed to know . I would definitely eat at Helen's again based upon the food but it will never be at this location again that's for sure

We ordered chicken & waffles (1 with wings and 1 with tenders - both mild). I took a break from stuffing my face so I could leave a review. Everything was delicious! The chicken was hot and seasoned to perfection. The waffles were warm, crispy, and sweet. The owner was pleasant and the food was ready in less than 20 min! Couldn’t have asked for a better first experience. We will definitely be back!

Stopped by on a whim. Was heading to another restaurant. Glad I checked this restaurant out. The music was awesome and so was the food. I ordered the wingettes, fish sandwich, and fruit tea. I was surprised to receive two catfish filets with the sandwich meal. I chose the mild for both fish and chicken. The food was delicious. The service was great. I had to visit a second time in the same week. This time we met Josh the owner. It was a pleasure meeting you. My son really likes your chicken. We will visit again. P.S. The food is cooked when ordered. Call ahead or plan to wait. Either way it will be great.