Hart Motel - Motel in Marion - 1411 N Baldwin Ave, USA

I gave this 2 stars because of the gray bearded maintenance guy that works there, I think all the people I did speak to, which were not many, said his name is Howard, I stayed for 3 weeks and he was so polite, helpful, and put me at ease any chance I interacted with him. I had several issues with the plumbing in my bathroom, my door lock, and I was uncomfortable with the other workers there. Howard was the only one that I saw on a very constant basis, day or night, no matter that he was always exhausted, he was ALWAYS busy doing something. From maintenance issues, to housekeeping, to working in the office. I never saw any of the other workers as much, no, I always saw him, and he was always putting me at ease. Now, I am hearing that for some reason, he is being let go. This is the reason I am writing this review. He, the maintenance/housekeeping/office guy, really is the one doing his best to clean this little motel up and is such an asset. I truly hope the management and owners rethink their decision with this guy. I came to stay in September of 2023 for the very first time and I chose somewhere else due to the property care, the office workers, how badly run down, filthy, outdated and damaged the room I had been given was. There was cockroaches running all over the place and they didn't seem to care, I'm sure there WERE other bugs but I didn't stay and was refused a refund, even with my complaints to the office. I gave the motel the another chance again and stayed for a total of 3 weeks the end of February and ended my stay recently. That's when I met Howard. I was checked in by another person who never once really looked up at me, obviously was upset, and seemed very monotone when talking to me. Howard actually was coming by and looked like he was on a mission, and I stopped him to ask where the room was, he stopped what he was doing and took me to the room. He even stayed at the door while I checked out the room. I was actually pleased, granted the room was still lacking to my own standards, but I was no longer uncomfortable with staying IN the room. I talked to him a bit about what he does and what my experience was like previously. He apologized and told me they are working very hard to clean up the motel for the owners. During the 3 week stay, I did hear a lot less fighting, yelling, and there wasn't open drug deals going on all around. The parking lot looked rather clean except when the wind blew, someone really does need to fix all those potholes in the driveway though. I saw him many times, sometimes as early as 6:30 or 7 am heading to work in either the laundry room or to sweep or even go in the office. There were 2 other ladies and I think a rather older guy working there at the motel. I never really saw the older guy, except when the TV was having issues pretty late at night. The younger lady was always cussing and yelling when she would come outside, there was an older lady that seemed to be in a bad mood all the time. I stopped asking her for anything when she came around for housekeeping due to her attitude. I would always talk to Howard. He was the one there that didn't show that I was a nuisance in asking for anything. He's the employee that any employer, in their right mind and with any good business sense would keep there. Reason being, he's the one that is making all the changes that convinced me to stay longer than the 4 days that I had planned. So, to management and the owner or owners, if you read these, DO NOT let this worker (Howard) go, I can foresee your little motel going back to drug haven, criminal place to be, bug infested, health and safety issues it was when I previously stayed. If it wasn't for Howard and all the work and help I seen him put into your motel, I would be giving your motel 1 star, 0 stars if I could, I would also report to agencies that could get the motel shut down for all the issues, and I would NEVER would be back again or even suggest to ANYONE to stay at your property. Entire review in noteworthy details!

We have been here for two days and it has okay until the smoke detector went off for no reason today. The room we are in is clean and updated. The staff has been ify but polite

VERY rude staff! And after the housekeeper only came around 1x a day… wasn't allowed access to clean towel or linen or cleaning supplies after that… HUGE drug attraction… had people selling drugs on all sides of us… and my husband wallet was stolen and they didn’t want to do anything about it plus his vape was stolen and just by luck he got that back! Asked to speak to owner several times to no avail….and the room was dirty, you could tell it hadn’t been throughly cleaned in a long time… found drug paraphernalia in the room..just overall disgusted by the place!

Disgusting! The day time employees was nodding out while I stood in front of her waiting on her to open the laundry from door and give me some towels. The day time employee’s was always high and the guy thinks he can talk to anybody anyway he wants. The place is drug central. We got our kids out of there! Cops always there. People do dope outside. I don’t care what you do but all I ask is don’t do that kind of stuff outside in front of kids. And if you’re working…it looks really bad to brag about overcharging customers and to be nodding out in front of customers and kids! And the owner knows but won’t do anything about it. You think they would fire them and try to turn the place around(that’s why we went there cause we was told they was trying to change the reputation) but that is NOT the case. I do NOT RECOMMEND! Save your money and go to a different place that actually takes care of their customers and won’t overcharge you to put money in their own pocket

OK number one, this place is completely overpriced. They are completely rude except for the wife. I gotta give her credit. It's a popular drug spot by all means. And overall The roops are complete treally Three hundred and seventy five dollars a week for a place that Is basically reminds you Of the ghetto no no would not recommend at all

Roach are not scared and not just the little ones. You can tell blankets and floors have not been cleaned in forever. Sheets and towels were clean, front desk person was cool, no bed bugs and other customers don't bother you.

Disgusting rooms bed sheet in room had big yellow stains on them that still smelled like piss. Been here for a month went 3 weeks with no microwave and no way to cook anything. The hotel has been out of toilet paper for 4 days and the owners don't care. Worst place to stay. This hotel should be shut down. Was told when i checked in over a month ago that they change bedsheets and comforter if you are he more then 2 weeks but yet it's still the same disgusting bedsheets n comforter on the bed. They need to find the owner of this crap show of a motel

Me and my friend have been here for 5 months now. The owners and the office people have been nothing but nice and kind. I love how they have cleaned up the place. The remodeling is beautiful. It will be even nicer and more safe when they are done. Getting rid of the trouble makers and the unsavory people has made it more peaceful. It's like home away from home.