Hanover Marriott - Hotel in Whippany - 1401 NJ-10 E, USA

Had to stay overnight with my son for his hockey tournament. When we checked in, they put us on the 3rd floor by the elevator with an opening overlooking lobby. ||||We came back in the evening with one desire to crash and sleep. Wake up call was at 5am for the next day of hockey. Hotel was extremely busy. Lobby was full. Only at night when I called the front desk to complain about noise, they told me there were 3 weddings going on. No one said a work when we were checking in. Hotel staff was extremely dismissive, disrespectful snd rude. They knew about the venue and put us in the worst room possible! Had I known, I’d switched the hotels. They just told me the wedding was going till 2am and there is nothing they can do. This was not a private venue, so I’d think the hotel should obey the noise ordinance that is between 10pm and 7am. They clearly were in the violation of noise ordinance policies! ||||The extreme noise from the lobby, outside and the hall was intensifying deeper into the night. There were hundreds of people there. Once again front desk just asked “don’t you know it’s popular Indian wedding venue?!” No, I had no clue, not from the area. And 2 questions:||||- why did hotel still take reservations for those outside the wedding party?||||- why didn’t the Management reserve a few rooms further away from the lobby for the guests like us?||||The only obvious answers are:||- absolute negligence||- complete stupidity and lack of common sense.||||We ended up having 2 hours of sleep. The screaming and partying didn’t stop till 3 am. Had to call the police and file a report. Have recordings of mayhem at 2am. Next step is connecting with Marriott Corporate, then… we shall see.||||Very upsetting! Terrible stay, sleepless night and horrible customer service! My son was moving in slow motion next day. Worst hockey I’ve seen from him. I had to drive 4 hours next day. Barely made it home! Exhausted! ||||The worst hotel experience i ever had by far!

Nice enough place, but the room had a lot of maintenance issues. The sink stopper was so low that the water didn’t drain, the fridge didn’t work, the handset on the phone died after one call, no TV remote, the AC didn’t respond to increases in temp. Someone eventually fixed everything. My husband asked for an extra comforter 5 times until we finally, hours after his first request, got one. There is one non-adjustable desk chair in a room with two beds. No easy chair. No second chair of any kind. No microwave, There is an ironing board, iron, hair dryer and safe. There is a full length mirror as well as the one in the bathroom. The bathroom light is not connected to a fan, so is quiet at night. The sliding door to the bathroom is a nice touch as you can just leave it open a crack with the light on to easily find the bathroom at night. The staff is very nice although some do not understand English. The gym is well appointed but there is no pool.

Great stay in this Marriott that is very centrally located in the town. Location is great a close to stores. Restaurants and shops are not far away. Service was excellent and very friendly. Rooms were clean. They have a nice coffee machine for free coffee, hot chocolate, etc., available in the morning. Two restaurants on property. The pub was really good. I will definitely stay again.

The Hanover Marriott is arguably the nicest hotel in the Morristown/Parsippany area. It is convenient to Routes 78 and 80. |The hotel is clean with a nice restaurant with room service. The complimentary coffee in the lounge is appreciated and preferred to other competing hotels with in house Starbucks. The courtyard is well maintained and is a relaxing spot after a long day at work. But the staff is truly the deciding factor for us. The front desk staff is attentive. In particular Tara Tan and Ben are wonderful ambassadors for the Marriott brand. They are the reason in our frequent visits to this fine hotel.

Stayed for 5 nights during a family wedding ||No robes||Limited room service hours||Unfriendly house keeping staff, loud and non english speaking. Not informed of cleaning options: refresh versus detailed cleaning||No swimming pool limited exercise options in an industrial non-residenial location||Maintenance: room had phone without any wire, conditioner bottle was empty and unattached to shower wall||No bellman service.

Service was not as in other Marriott. Not consistent. Example: You have to ask for the welcome gifts. They have them but are not offered (desk) Infused water was empty almost all of the time. Staff at breakfast were awesome. Fast and engaging. Staff cleaning rooms were not methodical they skipped opportunities. Location was the best. Many flowers wholesalers selling their merchandise It looks like an urban botanical garden street. Two very near subway stops 1 & QR.

I stayed here for 2 nights. Check in was quick. Room was on 7th floor. Nice and quite., a large room. Gym is quite nice but seems like the air conditioning in the gym is poor so it gets sweaty and stuffy. The lounge is nice for coffee, water, etc. Breakfast and desserts at the lounge too. Only complaint is that i wish they had fresh oatmeal in the lounge instead of packets for business travelers. Nice lobby and overall a good place for a business traveler.

We were there to attend a marriage and stayed for 2 nights. The room was really well maintained and clean. We were in a king bed room. All the amenities were really good. Will surely visit again.