Hampton Inn Middletown - Hotel in Middletown - 20 Crystal Run Crossing, USA

Stayed over night. Upon arrival, had some issues with our room... Immediately the concierge that evening accommodated us into a new room. She was very pleasant and helpful. I'm sorry if I spell her name wrong but Sonam, thank you for your help and kind demeanor.

It's just okay, nothing spectacular. The front desk was very friendly. The room was just another hotel room. Bed was a little soft for me, but other than that, the room was clean. There are plenty of restaurant choices nearby.

Booked a room ahead of July 27 with an understanding that if the room will be ready before 2.00 pm check in then that will be perfect because we are driving from Toronto to attend a wedding at 1.00 pm and we just need to freshen up and change to attend the wedding. At the time of booking we were assured that the room will be available and a note was entered with the booking. Upon arriving at the hotel at 11.50 am, we were told to pay $ 60 because the charge is $ 20 per hour before 2.00 pm. We had to wait until 12.00 noon and paid $ 40 even though the front desk and Manager see the note on the booking.

No closet!? Rooms and common areas are starting to show their age. Carpet is becoming worn throughout. Probably the worst breakfast at a Hampton I have had. Eggs are true imitation and they look like it. How can you not have bagels available every day in a NY hotel? Staff... they were alright. No one smiles much.

This hotel deserve less than 5 stars. Filthy room, unpleasant smell, incompetent staff, terrible experience overall but the list is too long to name it all. We showed our proof of reservation but they still say we have a « no show » despite our online reservation and says their computer system was « not working properly » Therefore, they made us pay once again for the first night. Although the staff assured us they never double charge their clients, i can now say they are a bunch of liars who doesn’t take responsibility for their own mistakes and blames us (the clients) and expedia for their own technical issues. Future clients should book elsewhere to save their precious time, energy and most of all, their hard earned money!

We stayed here on March 16-17, 2024. The room we had was a two room suite. The check in process was ok. The clerk chose to verify/question all the information that was on my Hilton profile and included on the reservation. The room appeared to be clean. The issues with the room were not noticed until late at night. (1). The adjustable shower head only had one setting and the cover fell off. (2) There were only TWO hangers in the entire room. The extra pillows I requested were there however they did not have pillow cases. (3) The door to the bedroom was not able to be closed. The upper hinge seemed to be bent. I wonder how long that issue was reported and deferred ?||In the morning the breakfast area was a disaster. The hot food was empty. the only attendant said she was cooking more. The tables were dirty. No one was cleaning.||Finally more hot food was available. A few more sausages and later scrambled eggs.||Many people were waiting for food so what was put out was consumed quickly.||I made a list of the room issues and the breakfast issues. I gave them to the friendly morning front desk agent and requested that the General Manager call me. I claimed the Hampton Inn satisfaction guarantee. I requested a refund with my willingness to compromise for at least get 50% credit. I got the name of the GM. Her name was ASHVI. ||On March 29, after not receiving a call as requested, I called the hotel. I was placed on hold for a few minutes. Then the phone was picked up and put down on something soft. No one spoke to me. After a few minutes of this, I hung up and called back. Immediately the same thing happened. ( no one could say she hung up because that did not happen.)||During our stay I made conversation with a variety of workers at this hotel. ALL of them stated that the GM needed to get her act together. The common opinions were that the GM did not care. That was evident to me as she did not have the courtesy to call me regarding the issues. To my knowledge there is not anyone up the Hilton chain to deal with issues as the hotels are independently owned and operated. Any issues are just directed back to the hotel. ||I will say that all the other employees I met were very pleasant and seemed to care.||This hotel was the last stop on our one month vacation. We stayed in competitor hotels that were outstanding. We stayed most of the month at non Hilton resorts. ||Prior to Covid, We stayed at Hilton properties frequently. ||Will we spend our money at a property that does not value the customer ? NO WAY.||Find another property in the area. There is a competitor property down the road that is outstanding.

Positive: The hotel itself was clean and didn't have a smell. The room was clean and neat when we arrived. The breakfast was good, hot items and cold items to choose from. Could have had some bananas or apples. We would stay here again! Negative: "" Negative: ""

We stayed here when my sister passed away and could not get anything else musically Hampton Inns are good. This was awful. We had no tv took 2 days for them to go out and get a new one. Why they couldn’t take it out of another room I don’t know. The bathroom was gross right after it was cleaned. When I complained I was told well I would have moved you. This was after a 5 hr felt 2 jr car ride amd I had just unpacked.