Hampton Inn Houston-Pearland - Hotel in Pearland - 6515 Broadway St, USA

Marc was very warm and welcoming upon arrival and made the check in as smooth as possible. He even text and followed up to see how we like the room and if we enjoyed the stay. Definitely went above and beyond. This location is near lots of food and shopping within 5 miles. Fuel station directly across the street and plenty of door dash options in the area for non drivers.

The absolute worst stay I’ve ever had. The night front desk gentleman was so unprofessional, rude and should not be working in customer service. He was not alone rude to me but 2 other guest that came in before & after me. I would never stay at this hotel again. If I could give it 0 stars I would. Room wasn’t bad but the way I was treated ruined my whole business trip.

Here for business. Friend has his truck stolen. Rooms were okay. I could never get them to refill my conditioner. Service was good. Breakfast was good. Not a safe place after the watching the video of the truck being stolen. There were guys with rifles and pistols using high tech gadgets to steal the truck!

The room was spacious and just what we needed for the weekend. We were grateful it had a refrigerator and microwave The location was close to a lot of stores and restaurants. My only complaint is our bathroom wasn’t that clean.

This hotel is in a good location, right outside of the craziness of Houston and close to the major highways and restaurants. It is undergoing renovations to the lobby, so patience is needed, but our room was nice and new. My only complaint is one that I have with almost all Hilton properties - I called ahead the day before to request no feather bedding (due to allergies), and they noted it on our reservation. It was also noted that we have 4 guests in the room. However, when we got there, there was still feather bedding in the room, there was no bedding for the sofa bed, and there were not enough towels for all of us. Took some time to resolve the issue at the front desk, but the staff on duty were apologetic and friendly and accommodated us as much as possible. Definitely a nice hotel to stay at but do not expect any special housekeeping requests to get translated to the actual team members.

Positive: Comfy bed & pillows Negative: No credit offered for inability to offer breakfast

We had the worst experience with their customer service. The manager, Richmond Fiesta, is awful. We reserved a room two months ago for my elderly mother for Christmas and paid upfront in full. We also checked the box and entered her name on the website for her to be able to check in on her own. Upon check-in, she was told she could not check in without me present. My mom FaceTimed us while standing at the front desk. We were on our way home from a 24 hr drive from Utah. I spoke with the worker directly and showed her my license and credit card that I had used to book the room in order to authorize the check in. The worker attempted to take a picture of both my credit card and drivers license with her personal cell phone as proof. Of course, I did not allow this. She refused to let my mom check in. We asked to speak with her manager, Richmond, who was supposed to be on duty, but was not present, nor was he answering his phone. Eventually, we made our way way home and over to the hotel. I checked my mom in digitally and was able to get her into her room. Meanwhile, I got on the phone with Richmond. He was a total jerk. For a manager, this guy skipped customer service class. He called me a liar when I told him I had added her name to the reservation. He was aggressive, accusatory, and came across as totally inconpetent. His only solution was for us to go somewhere else. ||At the same time, we called the corporate offices of Hilton. They were appalled at the behavior, and created a case. They said my mom absolutely should have been able to check in. They were able to see her name on the reservation. They also could not understand why the manager was so incompetent. It was a stressful and totally inappropriate experience. As you can see in other reviews, the hotel is poorly managed. ||As a sidenote, the hotel is dilapidated, and the rooms are in serious need of updating. The beds were horrible. Not a positive experience with Hilton.||One other sidenote: couldn’t help and notice that one of the only five star reviews here is from a R. Fiesta, the manager himself. Figures. 😂

Stayed for Christmas and Christmas experienced the best customer service ever. The room we stayed is new and very clean. The staff are the most friendly and asset to this hotel. Very professionals and greeted as sir and ma’am as we enter the lobby.