Hampton Inn Gonzales - Hotel in Gonzales - 2634 W Outfitters Dr, USA

While the beds at Hampton Inns are always fabulous, I am finding a wide variety in the quality of the rooms despite the wonderful beds. I booked into the Gonzales Hampton Inn and immediately had to check out because the smells in the hallway and rooms was just too overpowering. I don't know if they are using scents in the carpets that build up over time, failing to air out the hotel, failing to clean HVAC filters, or just what, but even after moving to a different Hampton Inn in Hammond, I battled the stifling smell. I bought a candle (didn't help much), turned on the fan on the HVAC unit and the overhead fan and just tried to make it through the night.

I typically don’t stay here. I was provided excellent check-in service by Angelica. So I will be returning and stay here often when in the Gonzales area. Thank you for the attentive service. This traveler is most appreciative.

The room is rough, carpet is faded and very stained, the bathroom wallpaper is peeling, and the desk was sticky. Overall the bed is clean and sheets were fresh. Weirdest issue is that there is a 1” gap under the door to the hall? Likely would avoid staying here again. The front desk staff was very good and the breakfast buffet was clean and well stocked.

Great rooms but terrible service. This is strange for Hilton. When I got there I had a reservation for a suite but the people who had to sleep before me decided to stay extra time so they did not have it for me when I got there. They put me in a smaller room but we're still trying to charge me the full suite price. I called Hilton rewards and they said that they were going to Mark the price down for me and they did but I was charged full price for the first room and the price of the second room still fighting them to take off one of the charges. But I will say they were a very clean hotel with nice rooms. This is just because of the service I got. They were very rude about me asking to change the prices.

They made it so the outer curtain wouldn't close so it was very bright with the parking lights all night. Very old run down scraped up hotel. Worst hotel breakfast.

The bedding was clean, we checked under mattress and cloth headboard for any bug sign….none. The bathroom was clean. Safe area. Helpful and courteous staff. Breakfast was a good variety and such a comfy eating area. I asked breakfast hostess if they had gravy. She said not today, but I have some in the fridge I can get for you. I said no no it’s not a big deal. She did it anyway. That is above and beyond service!

Very friendly staff, clean room, good breakfast and good parking. The room was ready, check in was smooth, and the only issue I ran into (dead battery on the card reader) was quickly resolved for me. The front desk at my check in was awesome and I hate that I missed her name. Great experience!

Front desk and other staff is wonderful, rooms however are a nightmare. I usually stay Hilton, well I definitely won’t stay here again. My room is nasty, floor is disgusting I don’t even want to walk around without shoes, bathroom is and was disgusting. The smell of my room is terrible and the wall or ceiling has a constant dripping sound, also my bed is completely ruined on one side (like it’s sloped so bad you’ll roll in the floor almost). Barely any hot water and no water pressure. I’m shocked this is even a Hilton hotel I’m disgusted and so happy this is my last night here. I used lysol on everything and even the smell of the room won’t go away, I will be returning to this area for work Monday and I will never stay at this hotel again. Staff was great, property run down, not clean, makes me feel disgusting like a cheap motel.