Hampton Inn El Reno - Hotel in El Reno - 1530 SW 27th St, USA

While the rooms were clean and the front desk was semi helpful during our stay 2 other guests continuously called our room to complain about noise. When I mentioned this to front desk they said they'd handle it. The calls continued until well into 3 am. Front desk did not assist in the matter and simply told us at 4 am that they would eventually stop.

We stopped off while driving cross country at the Hampton Inn in El Reno, it was late and we were exhausted. The service we received was unmatched. Steffy helped us out getting a room, she was so friendly, helpful and welcoming! The building is nice, clean has everything. Our room was great as well. Everything you want in a hotel room. Would definitely stay here again and will likely check out other Hampton Inns along our route after our experience checking in.

Positive: Cleanliness and newness of the facility Location was perfect Negative: One of the queen beds had indentations in it from use. This is why we choose a higher star level for hotels, to insure a comfortable bed.

Location was good for a quick hop off the highway. Room was clean quiet, and comfy. The staff was polite. Breakfast was fine. Two mild annoyances: the charger/outlet next to the bed didn’t work. I’m glad I noticed. The pool was not open. It’s been closed a while, double check if you’ve got kids who will be disappointed.

BED BUGS LIVE HERE! After Posting this review, I have found references to other guests seeing and reporting bed bugs in their reviews on Expedia, Google, and Priceline. Some are more than a year old. And I have videos to prove these nasty buggers are still sharing the beds with guests. It looked pretty clean but then found bed bugs while checking out after two nights. Live, crawling in bed under pillow. Have four small bites as of today. The ladies at the front desk were nice, took videos and pics of bugs and gross stuff in fridge, but kinda grossed out and admitted they didn’t quite know the process said they’d comp our room even if it got them in trouble. When we started inspecting everything we realized how dirty it was along the floor and between bed and wall. Expired and oozing food in fridge. No manager on site (Sunday morning) so while the two ladies tried to be helpful, they took way too long comping our room and were very nervous about the whole situation. Asked to talk to manager on the phone like they were, was told we can’t. Haven’t heard back from insurance company who I feel owe me a vacation day salary and cleaning/debugging reimbursemen since I spent all day debugging on our return.

Room was in fair condition. After we checked out they decided we smoked in the room. Then they charged not one time but twice for incidentals of 272.00 each time. We went to sleep immediately upon check in at 2 am in the morning after driving all day. We rushed in the morning to be out at 9 am. Barley even messed the room up. We don't even smoke cigarettes and now being charged for 2 charges of something we didnt do. We have not smoke what's so ever since we have been in our 20s. Umm we are 40 now. We call to settle this but no manager is available and can't seem to call us back. The front deak wants to be snarky and rude and tell us there hands are tied. We are now opening a case with cooperate to settle this. I can tell you for as long as we stay with this franchise I am shocked by this particular hotel itself. They can't seem to get there story straight either. It was first just housekeeping that called the front desk and then they made the charges. So no actual manager inspection them they tell me when I call them back the manager did inspect the room. So this should all be logged and in an incidental report they can't come up with. Maybe the desk clerk messed up rooms hmm?? This needs resolved because it is unprofessional for a hotel to do business in this manner.

As an oilfield trucker, I stay at Hampton Inn about 4-5 nights a week. The locations are always close by, rooms always available and clean, beds are very comfortable, and if I’m there longer and need a load of laundry done, they will do it at a very reasonable price.

It was serviceable. The rooms were old and run down, but they were clean. Check-in service was friendly.