Hampton Inn & Suites San Clemente - Hotel in San Clemente - 2481 S El Camino Real, USA

I was disappointed. Had pre-paid this months ago and my receipt said parking included. The manager said yes Parking is included but for $18 per night. She was argumentative and no intention of honouring my receipt. She told me it was my responsibility to discuss this with the third party I booked through. She never told me that there was no room service so came back from an outing to mound of rubbish and wet towels of 6 people. No linen left for fold out so had to chase that up and make bed myself. The coffee machine smelt like a moldy rag so we didn’t use it. The fold out bed was like a bowed banana and extremely uncomfortable. Our toilet blocked and needed a plunger late at night. The lady at desk told me she can’t find any plungers and it would have to wait until housekeeping returned to work in the morning. I explained this was not good enough and she needs to do something. Eventually someone turned up to hand over a plunger. At the end of our stay no one ever gave us a receipt, have had charges to my account but no invoice to explain what I’ve been charged for. Overall not impressed. Upside- spa was good and yea and coffee in foyer was handy.

King suite was a great value very roomy. Very clean bathrooms. Great standard continental breakfast. Pull out couch queen bed was pretty lumpy. Left wallet on counter when checking in and they immediately called to make sure it was returned to me.

We chose this hotel because it was across the street from a wedding venue we were attending in August. Overall it was a good experience. The staff were excellent. The breakfast was great! The rooms were clean and comfortable but a little dated. The noise from the nearby freeway was somewhat disturbing the first night. I was tired enough to sleep through it the second night. Parking can be a challenge if you return later in the evening. Prices in August are very high, but I guess it's to be expected during the summer season.

We’ve been staying at this hotel since 2013! We love the proximity to the beach, restaurants and shopping! We love a specific room as it overlooks the ocean. They have successfully accommodated us every time I request it! I love the staff, a huge thank you to Jay, Eliza, Gillian, Epi and Amy who made us feel special and took care of what we needed. Maria the housekeeper was such a delight, our room was cleaned perfectly! We will continue coming back here as this is our favorite place to come. Looking forward to next time!

If you ever stay here, and they give you room 216, immediately request for a different room. First off, upon arrival the room smelled of old mold, and the carpet was slightly damp when we stepped inside. The sofa bed was very dirty as we found crumbs inside when setting up the bed for our 9 year old child. The bedroom itself is spacious and the bed was comfortable however, the door that separates the bedroom from the living room area did not have a working lock and we had to slam and push hard for it to close. This room is above the door that leads outside to the parking lot so be prepared to hear people walk in and out whilst slamming the door, speaking, yelling loudly all night. It's also right next to the pool that is open until 10 pm so you will have a lot of noise from that as well. The view you will see: parked cars, ghetto fencing and the really ugly parts of the golf course in the area. You can also hear even the slightest footsteps from the people above you, which wasn't a issue until these people started to run back and forth for some reason and stomp really hard as they walked as well. Our family has had 0 rest and our trip was ruined but we had no other choices. Thankfully it's close to the beach and the housekeeping staff is really sweet. Other than that, I would never ever come back to this outdated and old hotel. Parts of the room were cracked in some corners and the vent on the ceiling was hanging half way open when it should be closed. This room needs maintenance!

Customer service was great! Awesome staff. Down side is you have to pay to park and at times it's not on location. BLACK WIDDOW SPIDER OUTSIDE YOUR PATIO!!! Needs some TLC and beach is definitely not within walking distance and traffic sounds is so so bad couldn't sleep.

My husband and I came for the weekend hoping to relax and to pamper ourselves. But we’re surprised to find out that the hotel housekeeping is only every TWO DAYS?!? They included the breakfast, which was pitiful. |So it was just like home, only you do your own bed and cleaning.

We came to a wedding that was located right across the street from the Hampton Inn. We got a wedding rate and it was a really nice room and the service was great! They had a complimentary breakfast the next morning and it was wonderful. Would definitely stay here again.