Hampton Inn & Suites Middlebury - Hotel in Middlebury - 105 Crystal Heights Blvd, USA

Upon check in to our room we found that the room has not been swept. Carpet has dirt and crumbs as well as bathroom floor dirty. We asked if it could help cleaned. We were given a different room. Much cleaner. But the next day room service never came to clean towels trash anything. We tries calling front desk 4 times from room. No answer. So tried calling the hotel directly..no answer. Walked to front desk no one there. Outside smoking for at least the last 20 money we have tried to call them. Service and hospitality terrible. Room and beds comfortable. Breakfast good when they finally restock

This was a disappointing stay as there were several unexpected issues. The bathroom floor was sticky as both our shoes ad slippers stuck. The wallpapered wall behind the toilet looks as if yellow urine was splashed on it. NOT at all appetizing. The entire room looked as if it was slapped together. The MW and frig were unplugged, the TV needed a "magic " touch via the front desk. We called desk 3 times letting it ring over 20 times each time to no avail. The pillows were haphazardly thrown on the bed and the bed skirt was tucked in at the corners. Additionally there was no shampoo in the dispenser which was not noticed until I was in the shower. Lamp shades are pushed up against the wall looking untidy and needing attention.|Contactless check-in is non existent...still had to check in at desk. |For the price of the room I expect it to present in a better light. For no expectations I'll book in at Motel 8.

Management staff is rude. The General Manager shouted at me and interrupted me when I actually made contact. Swore I received a refund and blamed my bank for a reinstated a charge. My bank stated that they did not reissue a charge that they do not perform POS transactions Impossible to resolve an issue when you can't contact them via telephone because the phone is almost never answered and voicemails are not returned. If anyone knows the owner(s I would definitely speak to them instead. I would give 0 stars if possible. They got money from me with a cancellation less than 5 minutes old. If they refunded why was it rebilled to my account? Sounds like a lack of ethics on their part.

This is not a good area for hotels, but even still, this is not a good hotel. Entire lobby stinks. Shower is mediocre. Toilet did not flush well. The construction is so poor that we were kept up constantly by the people in the room above ours. Our room would shake and vibrate every time a step was taken above us. The bathroom door would either open on its own and slam against the wall or slam close on its own. Realistically, it's not clear surrounding hotels would be much better.

The check-in staff were professional, pleasant and efficient (even with computer issues). Our King room was spacious and immaculate. The towels are perfect and the entire hotel was clean and pleasant. My one negative is when we went to breakfast. The food that was available looked tasty and inviting. The problem was the fact that their were too many options left open for too long. In particular, the egg frittata was empty for at least 10 minutes while the person who was to keep things stocked spent her time first talking with guests then talking with other employees. Several guests looked and left due to lack of options available.

The rooms were clean, and the beds were comfortable. But since this hotel is made from wood, you hear every noise that happens around your room. Whoever was above us was stomping around and running and jumping off the beds for hours. I can only assume kids. Tried calling the front desk to complain, but the phones weren't working to call the front desk, room to room, or even outside lines. Finally went down to the front desk to complain and they said they would handle it, but nothing happened. Banging went on well past midnight. I'll definitely make sure to never stay here again, and I highly recommend no one else does either. The way the staff handled things was horrible.

Check-in was ok. Girl at the counter was not what you'd call friendly. She was more interested in being outside smoking than working. The room was clean, and the bed was comfortable. Free wifi means you have to join the Hilton club. We tried to call the front desk 3 times to get the password, but no one answered! Breakfast was great....lots of choices! Check out was better. Girl was super pleasant!

Prices reasonable. Clean and tidy rooms. Breakfast was undesireable and when we went at 9 (breakfast till 10), most things were gone and waited and waited for resupply. Was even out of coffee! Housekeeping staff extremely friendly. We arrived around 6pm on Thur Oct 5 and the check-in lady didn't seem to want go out of her way to accommodate our reserved reservations made a month prior. I specifically asked for 2 adjoining rooms bc my sister and husband travel with us and they need looked after and need our help often. I found out not only were we in no adjoining rooms but we had rooms on separate floors!!!! She didn't seem to care and just excused it as we don't have any and she never even looked! I told her I made the reservations FOR ADJOINING ROOMS but she just didn't seem to care one bit! I wish I had her name I'd put it here! My sister tried calling desk for help with something and told me this same lady answered first time and tried give her instructions rather rudely. My sister had call back and said desk lady wouldn't even answer her after that first call so my sister laid her phone down and came back about 5 minutes later and the phone was still ringing. This really scared my sister as they need help and this person just didn't care. I hope management reads this and fires her . This was our first and last stay here!