Hampton Inn & Suites Houston/Atascocita - Hotel in Humble - 19108 Moon Trail Dr, USA

Just checked out from the Hampton Inn Atascocita and I gotta say, it was awesome! We booked last Monday and right from the start, everything was super cool. The staff working here are amazing. They’re all about being friendly, super polite, and really on top of things. Made us feel right at home. The place itself is pretty fresh and clean – like, you can tell it’s new. Our room was big and spotless, which was a major plus. Oh, and for those with EV cars, they’ve got free charging, which was perfect for us. That’s not something you see everywhere! Breakfast was the bomb – great variety and tasted fantastic. Definitely fuelled us up for the day. All in all, I’m totally coming back here next time. If you’re looking for a place to stay, this is it!

We came with family for a vacation. The place is near to restaurants and close to a residential area. We visited local parks so my kids could play for a short 8-minute drive. The staff is friendly, the breakfast is kid-friendly, and many options exist. The restroom located in the lobby was super clean. At the corner of the street, there is a Starbucks, a local market to buy essentials. There is also a laundry room inside the hotel; it's a plus.

My first stay here was one of the best. The young lady working the front desk with locs was very kind and pleasant. She was very understanding with my situation at the time and made my check in process stress-free. There was a welcome bag of complimentary water. The room was amazing. Clean and fresh. I will recommend this location over and over again!

Date of stay was Sunday, December 12, 2023. We have stayed at numerous Hampton Inns and other hotels over the past few months, and this was the worst experience of all. First of all, whoever was working the front desk at about 6:00 PM that evening needs to have some training in people skills. He just stands there and looks at me and never speaks a word; luckily I know the drill, so I hand him my card and ID. His only verbal interaction was to ask when I made my reservation because he was having difficulty finding the reservation. After checking me in he handed me my room cards and never spoke a word; I had to ask him if we were finished. I walked back by the desk a couple of minutes later and realized he had a Bluetooth earpiece in and was in the middle of a conversation. Apparently, my walking in the door interrupted his phone call. Additionally, the bed was terrible; neither of us slept well that night. I will say that the gentleman who checked us out the next morning was very friendly.

So I went to stay with my family, 2 dogs included. Overall, the stay wasn’t bad. The hallways are super hot. I’m not sure if that’s normal. Anyway, the rooms were nice looking. Everything looked clean BUT since I have toddlers who loooove taking off their shoes— that’s how I found out how filthy the floors were. I only felt this way about the floors. Everything else was nice and clean. I kept wiping off my children’s feet bc they kept getting black with grime. Even my feet got black and I hardly walked barefoot at all! I couldn’t call for it to be cleaned bc I had dogs that would be a loud nuisance so we just dealt with it. One thing I absolutely HATED were the barn door restrooms that didn’t seem to lock. Toddlers were constantly in the restroom EVEN if you were on the toilet. My dog even walked by and pushed it open with her nose. Talk about NOSEy. The pool pics I’ve seen are really deceiving. It’s tiny. Like a little square. Road construction is awful right off of the road it’s on. I know that’s not the hotel’s fault but it’s worth noting because it’ll probably be like that for a looooong while and it looked like there was only one entry road to the hotel that was really sharp and narrow. Especially for a pickup truck or anything larger. The breakfast area is reeeally nice. This hotel shined in that area. And had plenty of options to choose from. We all really liked it. I left after only one night because I just hated the barn doors and didn’t want to fight traffic in construction.

The room was clean, the staff was friendly, and the breakfast buffet was one of the best that I've had at a hotel. The only thing that I wish could be changed was you had to notify the front desk if you wanted a "room refresh" during your stay, which I did the second day (right after the first night there), and someone cleaned the room. However, no one cleaned the room after that, but I only asked once so I understand why. There is a little sticker on the mirror in the bathroom that said to please notify staff if you wanted a "room refresh" so you didn't feel like they just forgot your room. I know more hotels are going to people not getting their rooms cleaned during their stay unless they ask, so this is not an only this hotel thing. Also, we stayed for my husband's cousins wedding and they had welcome bags waiting for us from the couple, which was sweet. The night before the wedding I had to help the matron of honor unjam the printer, so that may need to be fixed. Overall 10/10 would recommend staying here!

Deja was a great customer service representative, but Dez was very disrespectful and has a problem with working the front desk in a respectful manner. Definitely needs an attitude adjustment when speaking to paying customers. Other than the terrible experience with that man, the room was clean apart from the curtains. I’ve always had a good experience with Hampton and Hilton, been staying there for years in many different countries and never experienced what I did with Dez.

Great stay! Our room was ready on time, very clean. Front desk agent was friendly as we walked by, as I had checked in on the Hilton app easily, just as easy to use to check out the following day after we left. The pool was clean too. Loved the variety of options for breakfast to choose from, and quite a few options for restaurants nearby. Great location!