Hampton Inn & Suites Chicago Waukegan - Hotel in Waukegan - 438 Lakehurst Rd, USA

This is probably the best Hampton Inn I have ever stayed in out of 50 or 60. Staff were all professional, friendly and great. Our room was super clean and dark at night. Breakfast was good. The hotel seems to be very well managed and our stay was very pleasant and stress-free. If we are back this way, we will stay here again.

Is stay at this hotel several times a year. The accommodations and staff are the best. Special thanks to Tim, he always goes above and beyond to give the best service! I travel alone and I always feel safe when I'm here.

UNACCEPTABLE!!!! The Service was terrible. The front desk lady was very rude. They took our money and double booked us for a room. She didn't let us get our room. Never again worst experience EVERR...THIS IS HOW YOU TREAT YOUR MEMBERS.

The cleaning staff must be lacking. There was blood splattered all over the sheets and pillow case, a long black hair in the shower, and the soap that was mounted to the shower was completely empty which tells me they don't even check to refill it in-between guests. The hallway carpet was filthy and stained. It was also bunched up with big wrinkles at the elevator which is a tripping hazard. There also was no one at the front desk the multiple times I went by. Their key access at the side doors didn't work half the time. On top of all this, they have a sneaky hidden fee that they claim is to maintain their parking lot. They are trying to charge this to all customers regardless of whether you park there or not. It's not mentioned when you book or at check in. They claim it's on their website. Which it only notes a "self parking fee" but does not explain that you will be automatically charged this fee even if you do not park there. The manager was VERY rude and refused to refund this despite the fact that it is illegal to charge undisclosed fees to customers. This whole stay has completely turned me off from ever wanting to stay at a Hampton again. Would not recommend! I will happily take my business elsewhere and suggest you do the same. Maybe Hampton was nice at one point but they are going down hill. So disappointed...

The rooms were very clean and the staff was professional. The pool was cold which is something, I'm not use too. The breakfast was delicious 😋

Nice hotel and great customer service, room was clean and orderly. Pretty much what I expected from a tru.

Very clean, friendly staff, the general manager, Hannah Johnson, is truly a hospitality specialist |The morning breakfast was top notch |Again so clean and appealing foods to eat |The fruit was impeccable |To top it off I slept fantastic |Thanks Hampton Inn!

Haven't even spent my first night and I have to write a review immediately. When are hotels going to learn to provide enough lighting at night. My room is so dark and gloomy that I have to use the flashlight on my phone to see things. Unbelievably depressing. About one out of every 10 reviews on this hotel says the same thing. Too dark! The desk chair is too low and can't be raised higher. Impossible to do work at the desk. The internet comes in two speeds -- slow and slower. If you want to have slow you can pay $4.95 a day for the privilege. That hotels still do this in 2023 is astonishing. The climate control panel looks like it was manufactured and installed in 1987. Very clunky and difficult to tell what it's doing at any given time. The neighborhood the hotel is in is depressed and feels unsafe. The minute I can find something else, I'll be out of this hotel. EDITED TO ADD: I took a shower last night and pulled a large clump of long black hair out of the drain where it was circling around in the draining water. Now I have to wonder how clean the rooms are.