H-E-B - Grocery store in Harker Heights - 601 Indian Trail, USA

This has been one of my favorite locations. The German lady at the Bakery is the best, and I only get cakes here. I have been shopping here for about 20 years. I like that they are remodeling and expanding the product lines with more selection, especially the sales they were having to make way for the new products. I can’t wait to see the final result. I do agree that the customer service culture needs a boost. Some have lost their smile and sense of community for some reason, and need to care more about the customer’s feelings and needs. That being said, I want to thank two outstanding young ladies at Curbside. One for calling me when Mother picked up the order for her first time on Wednesday and didn’t know what to do; and the other for taking the time to speak with me on the phone and substituted a substitution for an item on Thanksgiving Eve. Even though I do not understand when customers reserve their available food through the app, the next day it is no longer available because of walk-ins, this lady, who sounded very tired probably from the holiday rush, went the extra mile and made sure I was happy with her new selection. (More truffle Mac and Cheese and roasted carrots, please!) On Thanksgiving, my family kept asking for more HEB sides, and that they didn’t need any meat, because the HEB dishes tasted really good! (I have added photos with the descriptions.). The serving sizes were correct, and we had leftovers. Kudos to HEB for not making the dressing too salty. That is hard to do. If I had to change one thing, it would be to add one more dollop of butter to the Brussel sprout-cabbage dish. Adding our own butter is no big deal. The HEB butter has seasoning whipped into it and it is a nice touch. My favorite dish was the organic frozen corn. They were sweet, and already cut in half in the package. I like that I can put more than one side in the oven, because they cook at the same temperature. I am already thinking about shopping again at HEB for Christmas … in person this time, especially if they bring back the awesome coupon! Thank you for making delicious ready-made oven food, HEB. It’s become my new guilty pleasure. Please think about increasing morale there. It will do everyone good. Thanks for listening.

H-E-B (Owner) Recently I visited your store (Harker Heights Texas) and not to my surprise the produce area was pretty much empty with no produce on some of the shelves and was disgusting in appearance..As always the employees will say we are waiting on the truck. I'm trying to figure out how is it that the shelves are completely empty on a regular basis. Maybe someone needs to come in and retrain the manager on how to keep the store shelves stocked. This is not just waiting on a truck but also poor management skills....

I want this complaint to go further than the "womans boss" who I spoke with yesterday. I came in yesterday to buy a birthday cake/candles and a snack. As I am ringing up the candles the sales associate walks up behind me to ask if I have paid for the cake. Obviously, I have not. I am literally in the process of ringing up my candles and then my intention would be to pick up the cake with both free hands and scan it. This interaction more or less turns into an interigation for absolutely no reason. I am literally scanning my items and she procedes to question me like I am doing something wrong. It is intrusive and uncalled for- she then hovers around me untill I am done. I was extremly uncomfertable and no customers should be treated like that. I am a 30 year old female who runs multiple businesses. My advice would be to let this employee go and advise the others they should maybe let customers ring up items before proceding to accuse them of things that are obviously not occuring. HEB failed on customer service yesterday. Thank god I do not live in Harker Heights. I definately will never shop there again.

HEB Plus is a cross between a Walmart and Kroger and if you are ever in Texas a visit to HEB is a must. They offer everything TEXAS; they have the famous Whataburger ketchup, spicy ketchup and mustard. Specialty nuts such as; dill pickle trail mix, Texas heat, sweet and sassy, pizza flavored almonds, smoked jalapeno almonds, mocha almonds, churro almonds, French vanilla flavor almonds, chips, cookies, Mexican snacks and candy galore! They also have an area for proud Texans cute stuff to decorate your house with!

I love H‑E‑B in general and curbside is amazing. (As long as you aren’t using the Harker Heights location). I only use this location if I just have to. There’s only 9 curbside spaces. I’ve had to circle the building numerous times on different occasions to get a spot. Then today all 9 spaces are actually open, but I have to compete with the overflow of pharmacy traffic. Not to mention when I finally get to pick up my order I have to compete not only with pharmacy traffic trying to leave the pharmacy lanes, but also the traffic trying to leave the parking lot and then the traffic trying to enter the parking lot. Harker Heights needs a new location and a better layout. This store is always packed and the area is growing like crazy. Every time I have to use this store I say never again.

Staff was helpful. I was looking for Turkey wings and there was none out so the woman working the meat section went to the back and got a whole box of them for me. My check o out process was quick and painless, only two people in front of me. Several lines open, unlike Walmart

Although I am a big HEB fan the HEB in Harker Heights is by far my least favorite store. I only come here if I absolutely need to otherwise I rather drive 13 miles to the HEB in Copperas Cove....why you asked? The staff at the deli section is inattentive often just ignoring the customer and rather conversating with one another or even turning their back at you then to acknowledge the customer. This is not a one time incident. Today I had a fairly nice staff member waiting on me but once I got home I noticed he gave me the wrong ham. I did not return it due to the hassle being greater than the reward.

Really like HEB when it comes to fruit, vegetables, flowers, bakery, wine and seafood over Walmart. Checkout can be short and easy or long depending on time of day and season