Guthrie's - Restaurant in Auburn - 1673 Shug Jordan Pkwy suite a, USA

I ordered through the Drive-thru. I asked for a cup of ice. It was half full. My food was cold when I got to my next stop. I also had hair in my food. The hair was black and curly. My hair is blond and very short. That was the last bite I took.I called and left a message. The manager called me and told me to come back to get a replacement meal. When I returned I got the same replacement meal I went inside. It was ready when I got there. I took a bite out of it before I left in front of two employees. It was a cold one. And also, even colder customer service. I told them I didn't want anything until I heard from management. I haven't heard from them yet. This was Friday the 5th. Today is Monday the 8th. No word from anyone.

Its hit or miss, sometimes the chicken is cooked. And, sometimes not so much so. Their sweet tea is good.

Judy and D did a great job tonight. Guthrie's is lucky to have them. Judy's customer service skills are perfect!

Bee waiting at the drive thru window for 5 min. Watched the man grab himself a drink and avoid doing his job. Started closing an hour early. However, The lady with the short hair was really nice and apologized! Hopefully your experience is better than mine.

Wasn't impressed. Food came in buckets and no dishes. Chicken and fries weren't anything special. Grandkids only ate a little. Tables weren't clean. First time there, but I was on vacation.

Fries cold not done they gave me one real old dark tender and one fresh tender. I spent 8 dollars. It was awful

Wow. Just wanted to let you all know what terrible attitudes your employees have here today . Four at the counter not one smile , not one thank you. They all seem absolutely miserable. You have a fabulous product and reputation. This is truly awful. Not to mention the bag of sauce laying on the front counter with the open dispenser next to it . They all need new jobs not customer facing . Disgraceful. This is from a regular customer .

We stopped in this restaurant on our way through town. The restaurant was so clean, the workers were so kind and friendly, and the food was hot and delicious. We were greeted with a smile, they made us feel so welcome, and went above and beyond to make sure we had the best experience. We cannot wait to go back soon. Keep up the good work with friendly workers and excellent service! Benjamin Lockhart is the GM, and he is doing a great job. Go support good people and good food!!