GTPrinters - Office equipment repair service in Holbrook - 921 Lincoln Ave, USA

Their website boasts "We Have 100% positive feedback from over 1200 customers, Trade-in program available, New printer will come with a return label that you can use to return your old printer to us." Upon receiving a refurbed HP 6L, it would not pull paper from the feed chute. I called, they replaced it by ground delivery (slow). Second printer arrived. Using their free toner cartridge, the test pages were very gray and smudgy. I assumed the free cartridge was worth what I paid for it, and I installed a new one. Print quality was slightly better but now the printer pulled a 15 sheets thru in one grab. Called and explained my problem. The service rep offered to email me a RMA, which meant ship the defect by ground, wait for a replacement, by ground. I suggested he could solve my problem by either overnighting a replacement or a refund. He took the refund without hesitation and instructed me to toss the printer in the trash. Since I still need a printer, GT did not solve my problem. Since my experience was 3 defects ( 1 cartridge, 2 printers) back-to-back. I question the validity of their claim to 100% positive feed back from 1200 customers and their approach to customer service.