Great Western Inn - Motel in Pasadena - 4709 Spencer Hwy, USA

Stayed last year for about a week. The room was okay. Cleanliness was okay. No problems. The owner seemed nice, and everything went smoothly. I had a good experience the first time around, so I booked for a second time this year. The owner was not available at the time of checking in. When I got to my room, the place was horrifying! The toilet had poop smears and not clean whatsoever. I immediately went to the front desk, and they apologized and gave me another room. Upon entering the second room, I was quite surprised. The second room I received was extremely clean and had several amenities that the previous rooms did not have. So, I think the more you pay, the better room you get. I think it's pretty unfair. Fast forward to the time of checkout. The morning of checkout, I had stepped out for a moment. When I got back to my room to retrieve my items and turn the room key, my belongings were gone. Keep in mind checkout is at 11:00AM. It was 10:36AM when this happened. I immediately went to the front desk, and the lady at the front desk told me the cleaning personnel had retrieved my items from the room because they were going to clean it. I was very upset and told them they had no right to go in there! I wasn't even late for checkout! The lady got very upset. With me! Not my fault they messed up. Anyway, this is the last time I'll ever step foot in this place. I would not be surprised if the staff go into the rooms while the guests are not present. After this experience, I will spend a little more else where. I do not recommend it!

The place is okay if u need a room that's not too strict and u need somewhere to lay your head for the night. The only pros were that they didn't have bed bugs and the ac was really cold. But it was bugs and spiders, ants They don't have no hot water, the faults to run a bath. The room kept flooding with nasty water, and I didn't know where it was coming from. They never came to my room to bring towels or tolit paper. We always had to go find them or go to the office. The only change the sheets once a week, so if it's nasty before, then u have to wait. And they we had to find them to change the sheets. They don't have Wifi. Or good channels. The wifi is only right next to the office, and it still goes in and out. The price is not bad at all for what u get 🙄 I even had the office call me as soon as they seen me leave and accused me of having a dog in my room and when I told her I didn't she was like oh ppl was complaining so I still have to walk through your room to make sure . I was mad because it was told to me that when they come in your room while you were gone, they steal things. And I thought that was weird that that happened on the day my husband and I decided to both leave.

Charges $5 for the room key, but that’s whatever. Bed bugs are something that are a direct reflection of the cleanliness of the rooms, and the attention the staff give to the beds and sheets. Returned and have bed bug bites all over. Don’t recommend.

Housekeeping will steal you blind, they walk in your room after hours to steal more when they think you are gone, pIf you have anything left that they can steal. The owners know what's going on and they let it hapien.I had to call the police and make a make a report,then the owners told me to leave, and wasn't going to get my money back. I wish I would have seen the reviews before I went there. His own staff spilled all the dirt on him. I left because they put their on site dope dealing thugs on me, and the thug/gang members were asking where I was at,kept walking past my room, circling my truck. This went on for 2 hours. I finally had to get 2 squad cars to stand by so I could pack and leave unharmed. Don't waste your time,safety,money or morals on this place. The staff are are dope fiends, out walking up and down the parking lot waiting to get in your room when you leave. May God shut them down. It they do it to you ,go press charges and talk to the district attorney.

These owners are horrible, they don’t care about anyone but themselves. They have roaches everywhere and don’t care. They stole all of my dad’s personal property and refuse to give it back to him (my dead uncles guitars included) because they were trying to scam and steal money from my dad. So now they are holding his personal belongings hostage. PLACE AND STAFF ARE HORRIFIC.

If you like sleeping in a bed full of roaches (both dead and alive) then this is the place for you!!! Don't expect WIFI, because that doesn't exist, or any sort of landline phone to call for a new hotel! Oh, and if you tell the front desk, they will simply mop them under your bed or fridge! After three room changes, figured the roaches made a home at the hotel. Left within 3 hours, no refund.

Web site says 59 per night. Lady on phone says 59 per night. But when you get there it's 89 per night. Don't waste your time.

Rooms are very affordable. I got a basic Single guest room king size bed firm but comfortable. The pillows are the hotels pillows yet like little clouds. The staff in the office are extremely helpful very nice people. Gas station right next door, plenty of great restaurants within 15 minutes every direction.