Grappa Ristorante - Northern Italian restaurant in Warwick - 22 Railroad Ave, USA

It was my first time visiting this lovely restaurant!!!! Atmosphere and service were outstanding My water was refilled many times Stuff went above and beyond I had martini and was really good and ordered linguine with clams in white wine sauce my friend ordered ravioli with short ribs !!! Absolutely delish When I started eating my fish I felt that clams were not washed properly and there was visible dirt on the inside of the shell I managed to scoop some of the clams out of the shells but I was not able to finish dish because wine sauce had plenty of dirt from clams Dish was absolutely delicious I informed my server and he said he will inform kitchen stuff He pointed out to visible dirt on the inside of the shell too That’s it 36$ dish It was disappointing at least Owner was walking around and he spoke to us at the beginning of my visit he even took my drink order which was really nice Clearly my server didn’t informed him about my dish Wish I could talk with him directly about my issue but at that time he wasn’t around I left with aftertaste They didn’t offered dessert on the house or discount from the bill I’ve dined in many upscale restaurants in NYC and I know customer service is everything How restaurants handle situations like this tells me all I wish someone would come and talk to me how we can make this whole experience better !!! That would mean the world to me !!!! Clams most likely wasn’t soaked in water before serving to me and it’s a shame because I was craving linguini with clams for awhile now I’m not gonna let this one hiccup destroy my overall experience with restaurant I will definitely be back because it’s a great place and stuff was super attentive Most likely servers are not authorized to give discount unless it’s approved by management so I’m completely not blaming him because like I said before he went above and beyond to attend our table !!!!

Our server Elias was incredible! He was attentive, friendly, and very entertaining! He definitely enhanced our dining experience. Vaughn also made sure we had everything we needed. The food was delicious and the portions were huge. A great place for an enjoyable dinner!

Our waitress was so nice! Food was good. Calamari appetizer was my favorite- and loved the cappuccino.

Love this place. Gorgeous inside, service is excellent. The food is amazing. 10/10 highly recommend!

My husband and I have been to Grappa quite a few times over the years and have never been disappointed. We came here for an early NYE dinner tonight and, as usual, everything was great! Eric and Kyle were very friendly, professional and attentive. Our food, along with the Dirty Martini and Prosecco Cosmo were delicious. We look forward to returning in 2024!

Doesn't get better than this! Food is fresh and perfectly prepared. Servers are fantastic...trained well clean attentive friendly. The rustic atmosphere is a perfect date night spot. Nick and the entire staff are outstanding.

My wife took me here for here for my birthday & we had an amazing time! She had the filet special with a peppercorn cream sauce. Definitely the highlight of dinner. All in all an excellent birthday dinner

Went on a Saturday night around 8pm and they were booked solid for the night, so we sat downstairs by the bar area (same full menu!). The pizzas were delicious, and the service was AMAZING - huge thanks to the man who seemed to be the manager. He was incredibly kind, the perfect amount of helpful, and even came running out to bring us our leftovers that we had forgotten on the table! Such a wonderful experience, and someone who genuinely wants the best experience for his guests.