Grandview On the Lake - Hotel in Chelan - 322 W Woodin Ave, USA

Terribly disappointed in our experience this year. We've been going here for the past 10+ years. The WiFi is atrocious and can't even keep a connection. Don't expect to stream anything or even check your email. Why do they keep advertising WiFi that doesn't work? Today and yesterday the only elevator was "Out of Order" and so we needed to haul out luggage down the small flight of stairs. Couldn't use the luggage carts and strained our backs trying to check out. The AC units were failing to keep the room cold. They emailed "tips" about AC use (close doors, keep at 70 or above, etc.) but threatened to charge guests for misuse. We were sure to abide by these rules but you could tell how badly the AC units needed to be replaced. Some of the AC units gave off a musty odor as well. The master room King size bed in Room 303 was absolutely horrible to sleep in. They haven't been rotating the bed and so the side next to the bathroom was completely flat and out of any cushion. The other side was fine and actually decent. We woke up with the worst neck and back pain, and leg cramps in the middle of the night. The staff offered nothing other than to rotate and flip the bed. While rotating, we noticed undesirable stains on the pillow top. Since the rooms are furnished by a single owner, not Windermere, they couldn't swap mattresses. The front desk staff can only help getting you your key and few other tasks. I don't blame them but their customer service and ability to help alleviate any of our issues was not helpful. Most of our requests were met with blank stares and even an eye roll. No access to a manager and anyone with any authority to actually do anything. Windermere's and condo owners' tactic for cutting costs is apparent. We've been long time guests who will be going elsewhere for our next stay. Our group typically reserves 4-5 large rooms for a week at a time. Does Grandview even care? It's still been a few days after and management hasn't reached out to us. The only positive is the view but nothing else after our poor experience.

What a GRAND view! Our 2 bedroom unit with full kitchen, living, and balcony had an unobstructed lake view. The unit and property are well maintained. I noticed the white bath towels were soft and luxurious for a rental, a nice detail. The Main Street business district is a short walk. There’s a lovely riverside walk that crosses 2 bridges nearby. We enjoyed a movie one night in the town’s historic Ruby Theater, a short walk from our condo. There was a vintage hydroplane exhibition on the lake that we enjoyed watching from the sun deck on the property. There is a lakeside pool but it was closed for the season apparently.

Our family has been vacationing at Grandview in Chelan for over a decade.|Grandview’s conditions have continuously deteriorated over the years. Obviously during the COVID summers challenges were to be expected.|Every single summer there are less lounge chairs on the property and NUMEROUS broken ones. The shorter beach type chairs popular and practical for use on the dock are basically nonexistent anymore. It’s obvious that as things have broken over the years NOTHING is being replaced. Hot tub/pool towels were once in the pool area, also, no more. Lovely flowers in some areas, other areas numerous completely dead flower pots. Just not a good look. This summer the popular floating dock just across from the large main dock completely removed. Why? Heard comments about the removal every day we were there from numerous families. Numerous challenges and instances where the TV channels just froze because they run through the internet.|Staffing is unfortunately a known challenge in current times. I don’t know if the current obvious understaffing is due to Windermere Property Management cost cutting or an inability to acquire adequate staffing. Either way the result is the same. An increasingly negative guest experience. We were there 6 nights and the pool wasn’t cleaned once. NUMEROUS guests discarded items and garbage left all over the resort that were there day one of our stay still there on day six of our visit. All the common area hallway carpets and elevator carpets were absolutely atrocious and gross. This is a lake resort where numerous guests are in bare feet all over the resort. The fact is these carpets NEED TO BE CLEANED from time to time through the season.|It is predictable that being on a lake can be a challenge when it comes to rodents. HOWEVER, we have been coming here for years and obviously something has changed in how rodents are or aren’t being controlled. Our patio had mouse dropping in numerous places, INCLUDING on our items that we put on our patio so mice were present DURING our visit! And NO! We did not leave any food items on our patio.|Our family still had a lovely time in our large condo enjoying the fabulous lake and sunshine. HOWEVER, we are increasingly questioning whether we are getting an experience worthy of over $800 a night. The resort conditions do not reflect a $800 a night price tag.|

Really old property, not in great shape. Rooms appear to be individually owned (condos), so no common services. TV didn't work in our room, internet was really poor, but room was nicely furnished. Views were great, but step outside and you're in a rundown Motel 6. Pool was closed for the season, no restaurants on property, staff / service wasn't stellar, we won't be back.

We had a mom and daughters trip planned and chose grand view .. and it was a huge disappointment!! It’s NOT clean huge spider webs in the corners and smells horrible! NOT a to mention we paid $1300 for 3 nights 4 days and you have to request maid service and take all towels down to desk to retrieve clean ones! Unless you request which we knew nothing about and to have to pay $50 extra for that? I think $1300 is plenty! I will not return ! And never recommend this place ! We will continue our normal place at Campbell’s! Customer service is top notch over there!

Well, I do not like having to go this far but this is my first review of many I will be making on this place. The customer service is trash and the employees could care less about their guests. With the recent fires all of our outdoor activities in the area were canceled. Why would we come to a place that we can not enjoy because of the air pollution? The employees stated that regardless of this there is nothing they can do and that there would be no refunds. So, it looks like I will be writing reviews all day. 10/10 recommend staying anywhere else but here.

Beautiful room/view, no beach though, and pool was constantly… gross. The Campbell had a sandy beach and I think the experience would have been better if the Grandview had that, but the room was great and the overall area is very nice. The parking is tight though and most of the ice machines were “out of order”. Overall I might look at Campbell to see which is better value for next year.

Bugs in the room. Toilet took a while to flush when we first got there. No black out curtains for the windows. Couldnt get as hot of water as I'd like for a shower. Garbage from previous guests staying there. They wanted $50 AND 24hr notice for every requested housekeeping service. You have to go grab your own new towels. Disgusting carpet. Paid a thousand dollars for a weekend, would not come back.