Gourmet Latte - Coffee shop in Kirkland - 13270 100th Ave NE, USA

All the baristas are pleasant and sweet! Coffee is always hot and flavorful! White coffee is the best here! Coffee beans are my fav little touch! You also can’t go wrong with their prices!

If I could give this place zero stars I would. Generally don't have a problem with these stands .. BUT this one in particular has horrible customer service. Very inconsiderate. I was waiting with my 7-year-old daughter to get some smoothies and they continuously kept on serving people who arrived after us before us. Even once we were at the window. Extremely irritating. I ended up leaving without our drinks because they ended up serving a third person who arrived after us before us. So rude, so inconsiderate, won't be going back.

I have been a customer of the Gourmet Latte brand since 2007 and have always had a good experience. Except for this stand. This was my second visit here and both times it was as if I was bothering them ordering a basic drink. I was also charged $5.99 for a 12 oz latte and thought it was odd but the bothersome attitude of the girls just made me want to leave and not question them because they were so off putting. The coffee today was subpar at best, luke warm, and thrown together, terrible. I actually went back and tried to get something else but was going to be charged $6.12 for a 12 oz iced coffee... What!? The only reason why I am giving 2 stars is because the girl decided to fill out a form to replace my drink after saying that I didn't want the new drink because I already paid for one that was terrible. I don't know who is in charge of this stand but some training needs to happen otherwise this is just going to continue because I have seen the off putting attitude in other reviews. Unfortunately I will not be back here at all and I am really sad because like I said I have been a long time customer to the brand since 2007.

15+ sugar free syrup options and coffee quality is great. Employees are friendly.

Was disappointed in my experience when visiting this stand for the first time the other day. My regular stand was closed and I didn’t want to drive to Mercury’s. I just needed an afternoon pick me up. I said it was my first time there. I placed my order and the barista was very chatty with the customer on the other side, so I thought she would be friendly and chatty with me as well. (My regular places, Mercurys and Divinity, always have very friendly and chatty baristas) There were no other customers after the one left and nobody behind me. She made my drink and came and handed it to me with a “here you go” and then told me my total. No offer of any sort of punch card, no conversation or attempt to build rapport, just business. I get that she was literally doing her job and did a good job making the coffee and completing the transaction, but the lack of customer interaction was disappointing. I’ve worked food service for over a decade and get that sometimes you lose that spark, but it was just off putting and made me not want to tip well or go back another time. I didn’t catch her name but she said (to the other customer) that she was from Lake Stevens. The coffee was ok but nothing to write home about.

Best local spot! We received amazing service and our drinks tasted great!

Latte had zero froth. Not sure if she just didn’t steam the milk? Or maybe just not long enough. She was friendly though!

I like this place for the coffee - strong but not overpowering and bitter. People are friendly and, while prices are higher, they are not exorbitantly so. My only gripe is that you have to give your rewards card BEFORE you order or your order can't be registered. REALLY? That workflow needs to be corrected. Otherwise, a solid cup of coffee.