Goodwill Retail & Donation Center - Thrift store in Lehigh Acres - 2825 Lee Blvd Suite B, USA

I’ve always loved Goodwill. Unfortunately, they have become too concerned with money and less concerned with what the community needs. They refused to take perfectly good items. I’d suggest donating to Kiwanis instead of this location. They’ve also raised their prices dramatically in the last few years.

If you're looking for bargains don't come here, prices are very high here. Not worth going to on the regular. I will say for the most part it is kept as neat and clean as this type of place can be, but that doesn't justify the prices. Whoever is in back pricing needs to realize they aren't a antique store or new retail store.

The cashier was very rude at the register. There are no public restrooms anymore. That is going to cut down on retail business if people have leave to find a restroom. Bad business choice.

I have donated hundreds of dollars to Goodwill Industries through the years. Recently, I went to this Goodwill store to return a bedspread and two pillow shams. I was aware that I couldn’t get a refund for the items purchased, but could exchange the items for something else. To my surprise, I was told that I could no longer even exchange the items. I was told that effective July 1, 2023 that they had changed their policy. I asked why was the policy changed. I was told that many people buy items and go home and switch the tags and bring them back to exchange. What? First of all, you must present your receipt which itemizes your purchases in order to exchange items. In my opinion, this is a lame excuse to change a policy that prevents the customer from exchanging goods that they purchased. Just wanted to make the public aware of this new policy change. So, if you buy anything that’s not electric you cannot ever exchange it. So, be careful what you buy because you’re stuck with it. Oh, by the way one of the cashier’s suggested that I could just donate my purchase back to Goodwill.

Great Goodwill with tons of selection! Found a travel neck pillow for $2.99 - such a deal because elsewhere the good ones run you $15+! It was organized very well, and employees were friendly & efficient at checkout.

Goodwills seem to have become more expensive over the years, and this one is no exception, but it is still much more economical to shop here than even Walmart. This store is very large, has lots of inventory of all kinds (see my photos). It has a large off-street parking lot.

VERY CLEAN STORE. I was impressed. I’m from Illinois and Goodwills in our area are caddy shacks to what you have in Lehigh Acres, Fl. The staff was very friendly and most helpful. Prices were enticing. NOT GOUGING like they are back home. My experience from Entrance to Departing was quite Pleasurable! You renewed my hope in people helping people.

I bought a pair of shoes. I needed them for work of course I don't have money. so that's why I went to the Goodwill retail store. I got the shoes for $6.30 I was kind of smiling at this point . Glad that that problem was solved .So I could get to my first day at work. I forgot to grab the receipt on my way out .Didn't think I would be coming back to return a pair of shoes. Who thinks they're going to be returning anything to Goodwill???!!!!! After 3 hours on the job my shoes started falling apart granted they're used shoes someone gave them to the Goodwill!! for a reason!!!! By the end of the day both Souls of the shoes came completely off .Very embarrassing I might add..... Anyhow I'm not even sure if I even want to take my time to take the shoes back there. I'm just kind of disgusted the whole situation but I blame no one ! Just a story that I thought I would share with those who are reading . And if you're interested I posted pictures up for you to see the shoes thank you for reading and have a great day PS I have found a lot of good items at the Goodwill just saying