Glassen Technology Services - Computer support and services in Racine - 8332 Corporate Dr, USA

Since moving to Glassen four years ago, we’ve been very satisfied with their responsiveness and expertise. When we first transitioned over to them, they quickly found that our system and security levels were not where they should’ve been and took immediate action to stabilize and secure us. Most recently, we had to move our entire team to a remote system in a couple days’ notice, and Glassen had our back again. They did it timely, and without interruption to our customers and team. They also keep us ahead of the curve with quarterly meetings to review our business, ensure our security, and manage our costs. If you want the best team of IT experts in your corner, Glassen is the clear choice, and we’d happily refer them to anyone thinking of making a switch.

I have been very impressed by the excellent customer service and responsiveness of the Glassen team. The most significant benefit is I never have to repeatedly request/follow-up to find the assistance needed; this ensures that our IT requirements are always met. Compared to other IT support firms, I have found the expertise at Glassen to be top-notch and very accommodating in the sense of working with the existing hardware/software we have, and customizing solutions that will not require unnecessary costs to our organization. If you are contemplating selecting Glassen as your IT services provider, I say do it! We have a small (but mighty) team that cannot spare time or expense on clumsy services or undue delays. Glassen gets our urgency and meets the call.

One of the most significant benefits of working with Glassen is consistency and spending very little time on IT infrastructure. At WISPI we don’t worry about our systems going down, Glassen has it covered. They take a proactive approach to meeting regularly to ensure all IT requirements are met, which minimizes any large emergencies. If you are unsure which IT Support Provider to choose, partnering with Glassen will allow you to focus on business essentials like profitable revenue growth and operations instead of spending time on IT. Glassen truly is easy to do business with.

I work for a small business in Milwaukee and have been very pleased with Glassen's quality of service, friendly employees and local presence. The team is proactive in an effort to get ahead of any issues that may arise. But when issues occur, they are addressed quickly with a clear process and open lines of communication.

As a company, we pride ourselves on providing exceptional service to our own customers, and we expect our business partners to do the same for us. We couldn’t be more pleased with how the Glassen team has stepped up for us. After experiencing significant lost revenue due to server meltdowns, ransom demands and workstations that were out of service with another provider, we knew we had to find an IT service partner that would never allow us to go through that again. Glassen hit it out of the park, and we haven’t experienced any issues since choosing them. They’ve proven their service is outstanding – second to none. If IT is an integral part of your business infrastructure, you’ll sleep better at night with Glassen on your team.

As a manufacturer, our business relies on partners like Glassen to help us keep operations up and running without problems or issues, and that’s exactly what they do for us. Whether it’s something small or large, Curtis and the team do it right the first time, every time. They also monitor our systems 24/7, advise us on issues we may not know about yet, and preemptively provide solutions before the problem occurs. We get their unlimited support plus a whole suite of services for a monthly price, and that makes them a standout partner. Your IT dollars will be well spent with Glassen, you won’t have any surprises, and you can count on getting the value for your money.

Our business has been using Glassen for almost 9 years now for all my computer needs. I always recommend them to everyone I know that is looking for an honest, exceptionally knowledgeable, and easy to work with IT business. Curtis and his team have always been quick to respond when we have issues, they come on-site to install new products, and provide a quarterly meeting as well. They are always ahead of what is to come in the IT world, and business as well.

Glassen has a track record of demonstrating they’re looking out for our business, whether it’s taking care of an immediate need or helping us be better planned for the future. Because of their expertise and responsiveness, I spend my time managing my business instead of dealing with IT issues. They’ve become an integrated part of my team, and I’ve been able to count on them time and time again. That’s why they’ve had my loyalty for the last 15 years, and I would highly recommend them to any business owner that wants to work with an IT company who will be your partner from day one.