Giacomo's Pizza - Pizza restaurant in Poughkeepsie - 3434 North Rd, USA

Best pizza ever! Me and my son enjoy coming here once or twice a week. Even if I don’t get anything just for him. It’s always fresh! Sauce is great 👍 plus quiet 🤫 atmosphere…. Do wish they had the TVs on but other then that I give them a 9/10! Could be cleaner at times. But overall it’s my go to spot!

The food was mediocre at best. Just like any other mainstream pizza place. Clean place, friendly enough staff. Don't pay attention to the help wanted sign in either location. They aren't really hiring.

Giacomos has been in Poughkeepsie for under twenty years could be wrong. Back then it was tasty staff was friendly food was excellent. I was very unhappy that it was not as good as I expected. What did not happen when I walked in was the staff's personality was unfriendly they were annoyed that I questioned the paper menu's higher price than the one up on the Wall. Disappointed with the taste of the food and the atmosphere. I will never return to Giacomo’s again. I most certainly won't recommend Giacomo to anyone. Even the food tastes different. The dipping sauce tasted like an open can of tomato paste poured into a cup. Cooks need to learn how to make a real Italian antipasto salad and an Italian combo ( it was mostly all ham). Horrible and upsetting that I spent over 37 dollars on food that taste horrible. I most certainly won’t recommend Giacomo to anyone.

Bad customer service. The girl behind the counter was rude. Didn’t say “how may I help you” or “thank you” she asked what I wanted and when I was going to ask for something else she ushered another customer to place their order. They paid and sat down. I never got to order something else. The guy behind the counter was extremely nice. He even walked out food to everyones table. We all heard Mexican yelling to each other in the back. Next time I’ll go to a place closer like T & F.

Absolutely HORRIBLE. Ordered through Giacomos web which brings you to slice. Received an update at 535 food was on the way and should arrive by 550. 605 no food called restaurant who just said they were behind on delivery also spoke with slice who reiterated restaurant was busy....ok then is it or is it not out for delivery? After numerous calls my food arrived COLD at 635 1 hour after it LEFT the restaurant. Neither slice nor Giacomos would do anything regarding cold unedible food. Per the delivery driver she had 4 other deliveries. Never again, it was a huge or with a good tip. No one wants cold old food.

I ordered a spicy chicken Sicilian with fries. The representative on the call told me to expect my order in 45 minutes to 1 hour (sounded a big long). You can imagine my joy when it was delivered in just under 30 minutes. And it all tastes great!

In speaking with the owner, he refunded the overcharges and apologized. He is short staffed and training new employees. For the past 12 years I’ve spend at least $100 every time I order take out from this location of Giacomo's Pizza, across from Marist College, in Poughkeepsie, N.Y. On May 20, 2021, Thursday night at 8:20 p.m. I called in an order. Took the girl 4 times to put my credit card number in!! Usually they wait till I get there to run my card. I was told it would be ready in 25 mins. Got there in 25 mins and called as planned. Guy tells me they are closed. I told him I ordered and paid my money so I want my order. He fought with me and I asked for the girl Debbie?, the girl I ordered with on the phone and she said it wasn’t ready yet and she’d being it out to my car. I waited another 20 mins, not great but I understood. No big deal. Girl came out with three boxes and placed them in my car; curbside, contactless, and I gave her a $3.00 tip! When I got home I opened the boxes and only one pizza was correct. I did not get what I paid for with the other pie. I ordered two large pies, Create-Your-Own, with three (3) toppings. I paid close to $25 each for pie. The second pie was a small pie with hardly any topping on it and for sure no sundried tomatoes or mushrooms, just a few artichokes. No sauce and it was terrible. Please See pictures attached. I'm extremely upset as due to covid and being handicapped I don’t go out often so this time I ordered two of the same pies and got only one correct sand paid for the two special pies!!! I was ripped off. Also, I ordered six veggie pinwheels and they did not give me the dipping sauce that usually comes with them. I did ask to for them to add mushrooms to the 6 pinwheels but they wanted to charge me $6.00 so I cancelled the mushrooms. I want my money back or I want the pizza pie I ordered and paid for. Did this place change owners? The previous owner (Kevin?) would never let this happen. If I don’t get any recourse I will destroy this place on social media and the doors will be closing just like all the other eateries that probably didn’t rip their customers off to have their businesses close up. If this place will continue to operate like this, then they do not deserve to stay open. I want my $25 back!!!!

Best Pizza 🍕 Ever!!! The staff is super nice and attentive!! I never had to wait and ask for assistance.