Gen Korean BBQ House - Korean barbecue restaurant in Tustin - 13741 Newport Ave, USA

I love to cook and eat with friends, so I was excited to introduce Gen Korean BBQ to my friends. The restaurant is a casual Korean BBQ place with a wide variety of meats, seafood, and vegetables to cook at your table. I made a reservation in advance, as the restaurant is usually busy, especially on weekends. When we arrived, we were seated at a table with a built-in grill. We decided to start with the all-you-can-eat dinner menu, which includes 30 different items. Our server was very friendly and helpful, and explained how the all-you-can-eat menu worked. We started with a variety of side dishes, including soup, kimchi, pickled vegetables, salad, and edamame. The appetizers were delicious and helped to whet our appetites for the main course to be cooked. We were all excited to start cooking our own food, so we ordered a variety of vegetables, meats and seafood. Cooking our own food was a lot of fun, and it was great to be able to customize our dishes to our liking. Steamed rice was perfectly cooked and we topped the rice with grilled items. We also tried a variety of sauces, which added even more flavor to the food. We washed everything down with hot Saki. As we were cooking, we chatted and laughed, and it was a lot of fun to cook our own food together. We all had a great time at Gen Korean BBQ, and we would definitely recommend it to anyone looking for a unique and fun dining experience with friends.

Great spot ..... love the assortment of fresh foods especially the quality of the meats . The staff is attentive and helpful in explaining any questions of the menu. The place is clean and the restrooms are tidy.

It was the first time I came here been wanting to come for some time. I made a reservation through yelp so we didn’t have to wait. Our server was very nice and brought everything out quickly and checked up on us a lot. I was very happy coming here and will visit again.

Great space with good food and great price! The service could be a little more better, but it was okay in general. The meats have pretty good quality, but I liked the briskets and pork meats the most. The chickens were not as tasty as we thought it would be. All the sides are delicious! If you haven’t checked out this place yet, make sure you do!

My future visits are limited after coming to Gen almost every week for five years. I have spent thousands at Gen, and during almost every visit this and last year, I have been accompanied with nothing short of disrespectful waiters and untrained managers with inabilities to rectify situations. The last visit encountering Mark B's dreadful behavior and Manager Kyle was the spark of this review. To keep this feedback short, eighty percent of the original employees that have been working here since they started have grown too comfortable with their jobs, where ill-mannered waiters, dishwashers improperly cleaning grills leaving past food educing cross-contamination, bussers leaving past food on the table and seat, and poorly trained managers, go unpunished. The employees at this location are unrestrained and have no regard for people spending money. The food here is absolutely comical since I originally came here. Days old noodles are presented to you in clumps as solid as a rock, and tofu soup comes out with no tofu with watered down broth. The downgraded small portioned meat is no exception either. Although I consider myself open-minded and can understand where certain areas in businesses don't shine such as the food, I at the very minimum do not appreciate being disrespected from servers such as Mark B., had did when he sarcastically told me I had broke a sun blind and did nothing when I politely requested him to help me close it during the last visit. I deal with a lot brain damaged people such as Mark B., and alike servers on a daily basis, but I am unable to teach employees at restaurants how to behave and to not treat customers with contempt. All these issues are at fault of the franchise owner and they hold full responsibility. I've been far too lenient and there's a good reason why you'll never see Koreans eating at this restaurant.

The food was of good quality, but the service was subpar. The waiter continually forgot items that we asked for and took 5 to 10 minutes to bring the items that he did remember, and then tried kicking us out 30 minutes before our time was up. When eating here don't wear white clothing and wear not slip foot wear cause the floor is coated in oil and is extremely slippery

My family went to this location for dinner on Thursday night 11/2/23. We were seated at a table and received no acknowledgment for five minutes. Finally, somebody from the back had noticed us waiting impatiently, acknowledged us and went to get help. We ended up getting moved to a different table and had to wait again. at this point we were fed up and left. On the way out the receptionist told us “no worries”. Didn’t apologize or anything. In my opinion, it was a huge worry when we’ve been sitting at a table with no customer service at all. Poor management. Be better.

Excellent service, great fresh food, and very clean. Highly recommended. Suggest coming in early for dinner.