Geek Squad - Mobile phone repair shop in McDonough - 1861 Jonesboro Rd, USA

Back of my iPhone 14 Pro Max is broken. Unquestionably covered under Apple Care... They're authorized dealers but claim they can't order parts unless they hold my phone for days. They refuse to order parts unless they keep the phone. This is 2024 - who can be without their phone for an unspecified amount of time? Did not give an option to pay up front and be refunded after the repair either... It is wild that they would expect customers to simply leave their phones for days on end while awaiting parts and repairs.

I will never return to that best buy Geek squad. The technicians there don’t know what they’re doing. They do not have the knowledge to repair an iphone. I requested them to replace my iphone battery and they returned my iphone with its battery not replaced and they stripped the screw at the bottom of my iphone. I am so very disappointed. And the technician that talked to me is rude and liar.

I was disappointed that they couldn't solve my issue. I repeatedly told the tech I needed to be at work at a certain time and they said no problem. I will have you up and running shortly, well before your deadline but, as the time got closer she was catching a attitude trying to make everything my fault before she finally said I give up.

Poor customer service. Called 3 times after I made 2 purchases. Said orders would be ready in approx 1 hr. Waited 12 hrs NOTHING! Called a 4x Customer agent “Andrew” said since my order was purchased with PayPal send daughter into store to locate items & take them to pickup station. They stated they would have to cancel the orders & pick up in store. So my daughter walked out empty handed. Call the store & get voice mail for a return. Hasn’t happened!!! Called again the next day still waiting for order to be filled!!!!!! VERY UPSET

They recovered music and photo files from a defective hard drive that I thought might be lost. Agent Smith took the time to copy the files from a My Passport drive they had stored the files on to a desk top PC. Their Total Tech Support cost is definitely worth the price. Agent Smith was knowledgeable, professional and patient. He is a credit to Geek Squad.

Showed up on time and fixed the problem quickly. He was gracious enough to show me how to possibly solve any more problems myself in the future.

Best buy , is a great place to shop for almost all your needs. Great customer service. Good with returns. All around store .

The team og Geeks were very helpful and they answered every question i had to ask