Geek Squad - Mobile phone repair shop in Leominster - 33 Orchard Hill Park Dr, USA

Jonathan came to install my 55” TV. He took the old one off the wall mount and put my new one up. Set up my TV for me. Very professional! Excellent service! Geek Squad rocks! Thank you Jonathan!

Excellent service they took my entire sound system and put the factory unit back in 1 day on a BMW .At time was selling my car not only are they quick there communication was great through entire process.Professional techs would highly recommend to anyone who needs car audio equipment installed or taken out of there vehicle,ask for Michael.

Had an issue with email not received on iPhone and iPad. Mike of the Geek Squad in Leominster was very thorough and patient in diagnosing the issue and then correcting the problem. I should add that he was pleasant to deal with and courteous.

While the actual representatives at the store are quality humans trying their best and performing the service they promise, there is a systemic issue with geek squad. I have never had a worse guest experience in my life, even as a total tech member. It is impossible to reach the actual people that you are working with, their scheduling system is insane and there is no flexibility or effort on the corporation’s side to make this service convenient. This experience was incredibly frustrating and they held my computer hostage for months. They don’t return calls and I was hung up on 3 times after waiting on hold for 5+ min each time just waiting to speak to an actual human.

Went a day before to checkout tvs and ask questions. Got a young guy name Rick, so helpful. Went next day to buy, got different guy and he was great also. Now gonna buy the geek squad plan!!!

Able to quickly recommend replacement parts. Conveyed information transparently and in a timely fashion. Excellent customer service. Very pleased with geek squad members.

Brought an iPhone X for repair (touch screen issue). Asked to have the battery replaced at the same time. They only would replace the screen and wouldn't replace the battery during the same appointment claiming that Apple's system prevents them from doing it? Do you believe that? Should we be concerned about Apple repairs by Best Buy?

Was told they are not able to look at my laptop in store that it would need to be shipped out for $85 then they will let me know in 4 weeks IF they can help or not. Brought it to a local business who looked at it and fixed the issue in 20 minutes!