Geek Squad - Mobile phone repair shop in Mesquite - 2701 N Mesquite Dr Fl 200, USA

Worst Squad ever I found out I was on hold for 20 minutes I drove to the store and just walked and seen the best buy employees were all working but as soon as I turned right into the geek squad side while I'm still on hold I see one guy talking to a customer at the register just one guy doing his job the other 3 employees saw me coming as they were giggling laughing joking enjoying their day of course the all walked to the back out of site they all seemed young can't blame them but it made me feel disgusted how I went around 12 in the afternoon and purchased a laptop and the guy who sold it to me told me to go to geek squad were they were supposed to set up the computer and install Microsoft office as well as Microsoft defender I told the geek who help me I told the guy with mickey mouse looking glasses around what time I should be receiving a phone call he said around 4-5 I went at 4 when I saw what I saw then I re called around 5:30 and Rachel told me that there is nobody of geek squad in the store I asked what time do they close and she said 8 so I'm just very disappointed how they're manager is ok with everyone walking out of their job early and i wasn't able to get my laptop for school the following monday very bad phone call service very bad work ethic they should show them how to do their job better i hate to see anyone loose their job over this review but my lord if you need to help them find a job somewhere else then let it be. It's a easy job I think inside turning small screws or in my case just turning a computer on a set up Microsoft office and Microsoft defender and you get a check for that. But I mean that's just me I hope the manager does a better job at hiring more experienced people good luck to you I will pick up my laptop the next day after I bought it hoping it's all set up and I won't have to write another one of these reviews.if there were a option to give a strong 5 red stars of how I feel I really wouldnt give them not 1 star. Feel free to email me 🙏

Geek squad did a great job retrofitting a Sony radio into an older model Volkswagen. I spend a lot of time on the road and the FM receiver on the radio I tried to put in was terrible. They also installed a microphone and connected my back up camera. Radio sounds great, and much louder than I expected(Broke it in with Crazy Train, Ozzy!) thanks

I have read the reviews from the dissatisfied customers on here, and I must say that is not my experience. I have their extended full coverage computer warranty. I have been very satisfied with the service I have received. They are always prompt and many times the repair is done even before the promised date. I will always receive a phone call on the repair as to it's status or completion. They are always kind and courteous. I will be renewing my warranty when it comes due.

Very helpful staff. Didn't have to wait too long in line and the whole process troubleshooting and repairing my device only took 2 hours! Faster than an oil change at the Chevrolet dealership!

Geek squad "protection" is barely that. I paid 220 for accidental damage coverage broke my screen then they charged me another 100 dollar deductible AFTER a 2 week wait to fix my phone. I asked the tech and the screen is only 279. I wont ever purchase from best buy again.

I'v been to this location twice for a curbside pickup order and end up having to go in to get my order. I waited 20 minutes only for no order. So I go inside to pickup my order once again for them to say I'm not checked in. But I have my verification code. Do not do curbside they SUCK!!!!

I’ve been to this location twice and was dissatisfied both times. The customer service is lacking severely. I had an appointment and on both occasions I was told excuses as to why they can’t fix it in the store. I honestly feel they just did not want to do it. Terrible experience overall.

Lousy customer service = geek squad. You have to make an appointment .. to make an appointment, to drop off a laptop that is under warranty. So that make sense, huh? If you need a new display screen as we did they will re-image your laptop 😤free of charge and delete all your data.. just to replace a laptop screen. Way to go!