Geek Squad - Mobile phone repair shop in Yorba Linda - 23000 Savi Ranch Pkwy, USA

GeekSquad is a total scam. They hire total randoms who have no idea what they're doing with tech. Paid $100 to get my a "diagnosis" on my PC. They told me nothing was wrong, they couldn't replicate the issue (even though I explained what was happening and how to replicate it), and when I got home the PC still wasn't functioning. I could tell their employees had no clue what they were talking about.

I got a tv with Best Buy’s 5 year protection plan and it’s been a nightmare. Best Buy just talks about the manufacturers warranty and what the manufacturer says. The 5 year protection plan has no benefit whatsoever. Tv has needed parts 3 times in less than a year and they’re making me jump through hoops. Also the geek squad techs could just act like they care while on the clock.

THE SERVICE WAS HORRIBLE. I went to get my PS4 fixed there because the fan wasn't starting. When I got there 10 minutes before my appointment time would have ended, they had already cancelled it because someone with the appointment after us came 20 minutes early. I also didn't know that we had to have Geek Squad Protection because it didn't say anything on the website. After we got to the Best Buy, when we were about to leave, the worker told us that we had to have the protection plan instead of telling us beforehand when we got there.

I’ve spent two hours on a remote session with these guys and they didn’t resolve any of my issues and no one called me back. Very disappointed for $200 membership

Horrible service with the Geek Squad.

Big help with tech stuff.

Ok