Geek Squad - Mobile phone repair shop in Olympia - 625 Black Lake Blvd SW Ste 200, USA

They did an excellent job once they were here but trying to schedule them through Best Buy was not easy. For example, I bought a new computer and printer and wanted them to set it up. I also wanted them to download photos and other important docs from my old computer. Best Buy said that would be easy and I should just ask the tech who showed up. It turns out you have to schedule a specific amount of time to download files. Since Best Buy did not do that, the Geek now has to come back another day and do it.

I don't even want to give them any stars. I brought my laptop in, in March, because it was hacked into. I spent several hundred dollars to have them clean and remove all malicious spyware and viruses that was put on my computer. They did nothing other than make more security issues. Even through remote access the other day, they didn't know how to find the 34 files harmful files that HP found. I am extremely bothered by their lack of knowledge regarding actually being able to fix any type of major problems. They might know how to put on applications or minor problems, but if you have a real threat on your computer don't waste your time and money.

Two technicians were dispatched to my home today to install a dishwasher and an overhead microwave unit that I purchased from Best Buy in Olympia at the mall. They arrived exactly on time and installed both the dishwasher and the microwave in right at an hour with precision and expertise. They cleaned up their area and left just that quick. I am very glad that they sent this crew out. The only thing that was a little bit weird is that not a word was spoken to any great degree... I mean it was awkward silence the whole time they were here unless I attempted to make some sort of small talk. Not a complaint, but with my country-southern- upbringing, it just felt a little weird. LOL

Exceptional experience with Jess from the geek squad. Told her about my issue and she had it fixed in less than an hour. Will return for any future issues.

Best Buys geek squad have been amazing! They have saved me money and from ripping my out hair on many occasions. If you have a computer, iPad, laptop or any type of electronics I really recommend paying the $200.00. They spend time with you and fix ANY problem you have on any electronic device as much as you need all year! They've been great!

Biggest waste of my time ever!! The Olympia, WA Geek Squad told me I had to make an appointment just to answer a quick question I had about my Apple Watch. I needed to know if it could be fixed or not. If they said yes, I would of made an appointment. If they said no, I wouldn't of wasted 4 hours of my life driving around & wasting time to go to another store in Lacey, WA who had a 20 minute opening that day. At my appointment, my question took all but 30 seconds, and I left. My money and I will never go back into the Olympia store again because of this Geek Squad.

Travis H. (T.J.) from the Geek Squad team is both Professional and Personable. He delivered exceptional customer service for us. We visited the Olympia Best Buy to purchase a new Samsung Galaxy Tablet. T.J. directed us to the best quality and best value purchase. Following our purchase, he suggested that we consider the Total Tech Support after sales support program, which we purchased. Then he applied his professional technical knowledge, skills and experience to Transfer the data from our old tablet to the new tablet. During this experience, T.J. demonstrated his natural social skills and information technology skills to offer us an enjoyable, efficient, and satisfying Customer Experience.

One of the best geek squads I've been to.