Gardner White Furniture & Mattress Store - Furniture store in Novi - 43825 W Oaks Dr, USA

12/1/23 I am a first time customer with a Gardner White, and I am not pleased with the service that I have received. Today I received my first delivery and my furniture is damaged. I was told that a furniture Tech cannot come out for another week to even take a look at the furniture. One of my items is on back order, and I was not given this information before my delivery was set up. Poor communication all together. The customer service went out the window once my name was signed on the dotted lines. This whole experience has been a nightmare.

Patrick and Josh were friendly and not too pushy. Very nice store and layout. Will return.

My whole experience was terrible. When I first entered the store, some guy approached me like a used car salesman. He wouldn’t leave me alone, until he found out, I wanted one of the less expensive mattresses ,so he pawned me off to someone else. The second salesman was polite. He was trying to steer me into going into a higher price point, which I understand. That’s his job, He said my selection was “for a guest room”. Unfortunately, my budget was what it was, but it made me feel rushed, wanting me to open a charge, wanted me to buy a warranty . I just wanted out of there. Fast-forward to my delivery….. they told me I was going to be the first stop. I ended up being the last stop, so I have three guys coming in my house at 9 at night. They were pleasant, but they didn’t wipe their feet. It has been snowing outside and they’re tracking stuff in my house because they didn’t use the sidewalk, went through the grass. I go to lay on my bed and my bed is so short my sheets are too big for the mattress. I originally was going to get a regular foundation, but the salesman said 99% people get low profile. I completely do not like my purchase but because I didn’t buy an extended warranty, I’m stuck. I have had my bed for less than 12 hours and they said there’s nothing they can do. $700 spent and I don’t like my bed. The whole experience was awful.

Always great service here. Came in last week and worked with Brian. He got us pointed in the right direction and was very helpful. Came back in today and worked with Reggie, who was also great. Both Brian and Reggie were consummate professionals and the exact type of salesman I like to do business with. They were polite, professional, explained everything to my wife and I, and did not push us to spend more money. We will continue to do business with this Gardner White and specifically Reggie and Brian!

I never write reviews but I had to for this. I am livid. To start off, customer service was eh. The guy originally helping me seemed impatient and pushed me off to another guy. The next guy convinced me to get a medium firm mattress even though I really wanted a soft one. Due to my previous one, I didn’t want to be near anything with the word firm in it; my mistake for letting him change my mind. Came in for a $500 mattress, left spending $800. I didn’t want to spend that much to begin with so when asked if I wanted to spend an extra $100 for a mattress cover I denied the offer. Fast forward to delivery, the guy walks straight in like “where’s it going”, dirty boots and all. It had just snowed and I have CARPET. Didn’t bother bringing shoe covers or offering to take his shoes off, neither did the other guy. I’m a vulnerable female alone at home with two strangers so at the time I just kept my mouth shut. I waited on the couch until they finished. The bed gets installed, they leave. They left zip ties and packing on the floor. At first I didn’t notice because once again I have carpet and I wear slippers inside, but they dropped HUNDREDS of tiny little clear balls from who knows what and rushed out before I noticed. I’ve been going back and vacuuming, picking them up by hand for DAYS! They also drug in a piece of metal from outside and it pricked the hell out of my foot! Back the bed itself, it’s like a freaking rock it’s so firm my back KILLS me. I’ve called Gardner White multiple times, tried the very next day after delivery to exchange it for the soft one that I really wanted. Guess what? There’s nothing I can do because I didn’t spend the extra hundred dollars for a mattress cover! I bought my own but apparently it has to be THEIRS! So now I’ve had to spend even more money on a mattress topper so that I can sleep in my BRAND NEW $800 mattress comfortably AND I’m still finding little tiny beads in my carpet! If my dog gets a hold of one there’s gonna be problems. Moral of the story I told my mom to make sure she doesn’t get her mattress from there and I will never purchase from them again. Go somewhere else and don’t let the salesman convince you to get something you don’t really want or you just might be stuck with it! I attached a picture of some beads I’m still finding in my carpet.

Outstanding! Very pleased with salesman and next day delivery was great. Texted me in advance with time frame and then a heads up 10 minutes before delivery. Two men were awesome bringing in house 👍

I have to say I worked with the office manager at the Novi branch. And she was wonderful. I had a true problem and paid 25% for returned purchases that I feel were defected Jill was my sales representative. She did not have time for me and told me that when I came in on Friday the day after Thanksgiving. Because she was too busy I was a paying customer and she did not want to bother with me. The office manager is truly an asset to Gardner white . I hope she’s paid well. She handles everything in a professional way. And truly help me. She is an asset to Gardner White

Our experience at Gardner-White Furniture was top notch! Ramya was so helpful in designing our living room. We got everything we needed and nothing we didn’t…all with no pressure. We will definitely be back for our next furniture purchase!