GameStop - Video game store in San Jose - 1 Curtner Ave #40, USA

I would like to 1st apologize to the employees at this location for raising my voice. But I don't think I was rude. Just frustrated. I wanted to return something my son purchased. He did open the box but never used it or even take it out. Return was denied according to their strict policies. I would not shop at Game Stop again. Will just shop on Amazon knowing I might make a bad purchase once in awhile and can return the items.

Went into this store yesterday afternoon to look for a funko pop. There was a sign that said 2 pops for $20 if under $14.99. I grabbed 2 that were $12.99 and the lady in front rudely said that the sale was over. Then do your job! And remove the sign lazy A$$ !! It was literally empty in there also. No need to be rude. 2 bad gamestops experiences in 1 day! Hire nicer employees.

They mixed the Jojo figures with space jam figures for the gacha machines and only put tiny stickers for a sign

I went there to buy something real quick for a friend who only had a few hours to hang out. When I got there, the place was still closed at 11:00. Delivery people were waiting around confused, too. I had to drive to another gamestop, wasting another hour. This place let us down before said friend had to go fly back home.

I frequent lots of gamestops, this is the 2nd time I've been harassed at his location. idk if it's an employee or customer, but some guy named Jesus kept asking me who was working and trying to get me to trade in (what I assume) was stolen merchandise for him. He loiters in front of the store and will berate you if you don't "help" him

Was shopping early afternoon on 6/18/2023 and these two employees were openly talking about burning bibles. Trust me, as the conversation went on, it’s clear they were talking about it in real life terms. Very offended by the type of employees this location has. I decided not to buy anything and will for sure not be coming back here. Edit: (mid October) So I decided; because it appears they have new employees, to give this place another chance. Sadly it’s still a poorly managed location, either they have to many employees or their friends come to hang out, they had about 6 people there (anll chatting behind the counter) and none ask me for help. I would have asked for help myself but they have a jerk working behind the counter. I’m cutting my ties with GameStop here on out, at least this location.

Stopped by at 5:40pm. Store hours state 9:00pm as closing. When I arrived the doors were locked, two employees inside waved me away and didn't allow anyone in. Not sure what was going on inside but it was definitely an inconvenience when your schedule does not fit the posted hours of operations.

Sitting in front of store right now on a Saturday morning at 10:45am. Door is locked, light is on in back room but no one seems to be in store. Phone system does not have hours listed. Epic fail. Game Stop, you do not open at 10am, post your correct hours on line.