GameStop - Video game store in San Diego - 3357 Rosecrans St STE 1-C, USA

Stopped into GameStop today to get some Nintendo Switch games for young nephews. Neatly organized store with plenty of selection. Jeremy was the associate in the store and he was outgoing and friendly as we entered. He was helpful in pointing out where we could find what we were looking for and was efficient in checking us out. He treated all customers we saw with kindness and respect.

The girls that helped me were super cool and helped me get my new switch. But get this it’s a Pokémon switch I would not know that version existed until I was informed by the super smart workers. Traded in stuff and got Nintendo card and renewed my membership glad I choose to come to this GameStop.

I have been to many Game Stops but never felt the need to leave a review behind but I have to say this one was deserving. Wayne was very knowledgeable, nice and efficient. He answered every question without hesitation and took his time to help me out throughout the store and the transaction. I would come back to this store just because how clean and organized it was and the excellent customer service!

Today I'm Givin 0ne star becouse customer service. On 10/13/23 I when to gamestop to preoder of mv3. The cashier was nice doing her job, got my game just have to wait till it's comes out. Anyway I saw the was a sale on the Xbox controller. I ask her about it and she showed me a couple. Doing her job sales. She showed me a yellow and a blue. So I told her I'll be back I'm interested in one of the controller. So today october 16th I decided to go back decided to get both controls I got to the store different cashier she welcomes me and ask me. what she could help me with. I told her I was interest on some controller. She pointed out to the and I notice the were more color so I ask if I could see them. She told me, that she can't show them to me that if a what one I just pick and pay. But she took it out of the bag and demotraited to me.but she couldn't let me see the control so any way I just left the store I probably have to change of store You a going to lose customer with employees like that.

Great customer service and knowledge of their products.

Store will not pay back cash deposit. Instead they want to force me to use store credit or store card. Horrible customer service!!!!

Wayne gave me the best service I’ve ever had at GameStop!!

I'm not sure of many things, but what I am sure of is that in the seventh layer of hell GameStop's on-hold music is played on repeat. I called just to ask a simple question, the phone picked up and asked if I could be put on hold. I wouldn't have obliged had I known the torture that was to come. In case anyone else wants to go through this trauma let me known if they have any GameCube Nintendo switch controllers, since I clearly wasn't able to find out.