GameStop - Video game store in Norcross - 5165 Peachtree Pkwy Suite 620, USA

Drove over 20 minutes to this location that states it should be open. But the employee on duty took it upon themselves to close the store for over an hour because I arrived at 2:30 and this is what I seen!! This is a big inconvenience to customers!!

Knowledgeable , but there staff is very misleading when it comes to there warranties and trade ins. Me and my son went 3 times and was told a different story each time. Stay away, Walmart or target is way better of an option for purchasing and policies.

Some staff members are nice and have adequate customer service BUT there is one person who LACKS. My husband had an experience with him and it wasn’t pleasant. I went in to pick up a pre order and just the interaction wasn’t great. No greeting. Barely talked while I was picking up my pre order game like letting me know if he found it or anything. I don’t need a conversation but at least let me know you got it. I thought he couldn’t find info about it. After reading some reviews I see some complaints on who I believe is the same person. I went in Saturday around 1154 am the name on the receipt said Zarritt so I assume it’s that guy.

Even though knowledgeable, the afro guy was extremely condescending when I was asking questions about my purchase. It seemed like he was having a bad day and just wanted me to leave. A polite customer spending that much money should get way better service. I hope this guy improves his customer service skills.

Called for a game and was told they had it preowned. Drove in with and my partner who asked a question about the games possibility of damaging the new console. The clerk responded snippy with a question. My partner genuinely didn’t know and asked not to be responded to with a question. The clerk said he didn’t need the attitude and then refused to address my partner completely the rest of the transaction even tho he paid for game. My partner would ask something and then the clerk would answer towards me… even giving the bag and change to me as if not seeing him. He wasn’t rude to me at all but seeing that treatment made the transaction more awkward than it needed to be. People are spending money here, maybe try to just answer their concerns and be helpful or take a break if needed. My partner even went back and apologized for any misunderstandings and the clerk was still quite rude. I would recommend another location if you can.

Lucy was very disrespectful she should be fired but she won’t . It was a terrible shopping experience. Customer before felt the same way as he shouted out something’s I won’t say as leaving the store.

When we spoke with “manager” of the store he had a nasty attitude when it came to explaining the positions hiring. This store needs to pick a better leader for their location ASAP! This is not welcoming for new or future team member at all!

Gamestop made online pre-order bonuses have to be picked up in person, but did not provide any to the actual stores. So now I guess I just don't get the bonus I paid for! 0/0 buy on Amazon instead.