Furniture Fair - Furniture store in Louisville - 9132 Taylorsville Rd, USA

The sales associates that we worked with were very helpful, knowledgable and patient with us as we selected and purchased 3 rooms of furniture including a mattress and adjustable base. Excellent experiences each time from selection and payment to delivery. Highly recommend for both customer service and value.

Each time I have the need for any piece of furniture, I always talk to Rick at the Louisville store. He never fails to take excellent care of me. I have purchased from the Louisville store since they opened, and I still love each piece. Their furniture holds up well and stays stylish. The delivery staff are always courteous and careful when coming into my home. I would definitely visit before making a purchase.

They delivered 2 of them and both arrived with stains in the same spot. They wanted to have it cleaned but didn’t want to compensate me for my time to allow them to make it right. I purchased a new sectional not one that needed to be cleaned. They would rather argue and debate with me than to offer me at $100 for the inconvenience of supporting their business. Dear Lisa at the customer care center……Customer service is the key to a successful business. When the business acts if their time is superior than the customers’…. That’s a huge problem! The store rep and the delivery team was awesome, customer service was horrible trying to get this resolved. I’m going to give them a chance to get this right 1 last time. I will let you know the end result, to be continued….UPDATE , I worked with with Clark and he is amazing at putting fires out. He’s customer service was over and beyond and he was able to regain my trust and rectify the situation to keep me a returning customer.

I had a fantastic experience at Furniture Fair and picked out the perfect recliner with the help of Gail! She was so kind, patient, and helpful throughout the entire process. The store also had a better selection than several others I had been to previously. I was able to have the recliner I picked delivered to my porch two days later. I would absolutely come back for any future furniture needs!

THANK YOU, Sharon for assisting with our recent purchase! You were very engaging, considerate, and PATIENT as we worked through our selection of dining furniture and fabrics! You have a very keen eye; we were not 100% sold on the fabric that you chose for our accent chairs. But, now that the dining set is in place, We love it!!! The set looks absolutely FANTASTIC in our space! Also, John and Eric were absolutely great to work with for delivery and set up. They were very personable, friendly, and courteous; they took their time to ensure the set looks great! What really cinched it for us was when Eric identified the music we had playing - which was a whole other conversation! A big THANKS to the three of you! Tony & Jim

We went into the furniture store when I was on a quick break from checking the HVAC at my work. We initially heard about Furniture Fair from Family and thought we should give it a look see. Our sofa in our family room is pushing 12-13 years old and our bodies are typically worse off after getting off the sofa. So my bride and I went to F.F. & were pleasantly pleased with the sales people and the service, and the incredible options and choices. Chris was sour sales person and was incredibly friendly and patient and understanding. We made three different trips back to the store before making our final decision on purchase. The only down side is we are looking at up to 12 weeks for the furniture to come in. We are anxiously anticipating its arrival. Thank you for a great furniture fair experience.

I recently moved from Ohio to Kentucky and had a horrible time with the moving process. I had searched online for some furniture and decided to check out Furniture Fair. Everyone I dealt with was extremely nice, knowledgeable and professional! My sales associate, Chris was very helpful and patient while I took time to choose all of my items. Caleb helped me find the perfect mattress fit just for me for my bed and the guest room. I was considering an adjustable base and Caleb hooked me up. I can’t see myself ever not having one now. The gentlemen that delivered the furniture were awesome (John and Eric) They carried everything in, set it up and moved everything to my liking. In the follow up email Caleb sent restaurant recommendations - I can’t wait to try them! I can’t say enough good things about everyone I dealt with at Furniture Fair in Louisville, Kentucky . As far as the furniture itself …I Love It!!!

Furniture Fair has a wide selection of quality furniture that I really liked and importantly at prices I can afford. The sales staff are so knowlegeable and are a big help in selections. Gail Washbish helped us make selections that will make our house comfortable and homey-just what we wanted. I highly recommend this store and would definitely go back for future purchases.