Frost Bite - Dessert restaurant in Avon - 7025 Galen Dr W, USA

We've been coming here for years and it's always been good. This is the second time we've visited with the new owners and have found them to be very polite and friendly. On top of that, the "Frost" desserts we had tonight were the best we've ever had! They were excellent.

The day myself and grandkids went the lady was cordial but that's it. The vanilla shake I had was descent, the kids ordered the dots. We couldn't sit outside because area was dirty. Overflowing trash cans, old melted ice cream on tables, ground ..an attraction for all the bees. So we won't try that place again and I can't recommend the place.

It’s sad to have watched just how quickly Frost Bite has declined. Mike, one of the new owners is extremely rude, unprofessional and untrustworthy. He allows food to be dropped on the floor and then served, allows his staff to be rude to customers, lacks the ability to show empathy when there is an issue and generally doesn’t care. Frost Bite is absolutely disgusting. Old melted ice cream on every table/chair, overflowing trash cans, active birds nests in nearly every ceiling light with bird poo droppings all over, dirty windows, sticky ordering window surface and menus that are so damaged it’s nearly impossible to see what’s available to order. Customer perception means everything to a business. He charges for water, .75 for a slice of cheese and nearly $1 for a dipping sauce. These things should be built in to the price. They have not a clue what they are doing and it shows. The customer service is terrible and not friendly. I don’t see Frost Bite being open for much longer. If the Health Department doesn’t shut them down then they will have ran off all of their customers. I’m waiting to see which happens first. Two of my teenaged family members worked there, myself and family encouraged them to seek other employment which they have. Mike short changes the payroll checks to his staff which caused us to have to calculate their checks each pay period and HE TAKES THE TIPS! If you’re considering tipping, DON’T! OR be sure to tip with cash. The staff will either not receive the credit card tips or they will only get a few dollars and he will keep the rest! I’m disappointed and saddened. Darleen, the manager, show her some grace if you decide to visit. She’s got to be overwhelmed with the lack of support she receives from ownership. I’m my opinion, she truly does try hard to keep things moving. I have sat on the thought of leaving this review for a couple of months but decided to leave one because our community deserves to know. Do better Frost Bite. This review is based on my personal observations and opinions.

The ice cream is the only good thing keeping this from a 1 star rating. The fries are awful, no salt and soggy. The “cheese fries” I ordered came as a just a normal order of fries with a cup of cheese on the side that was a clump NOT LIQUID (cheese cost an additional .75). I also ordered chicken tenders and I got 3 tiny little pieces for $7… along with this I had to pay an additional .40 for ONE prepackaged little ranch cup. No complaints about the ice cream and it is most definitely the only thing I would get again. Overall bad experience.

Ashley stumbled upon this by accident it was a fantastic little spot great ice cream and well served dishes good portions

It was really good but since a few months they have stopped being the quintessential awesome place and are very cost centric only, I guess that is understandable but it would help for them to be the friendly neighborhood ice cream place always they were known for, may have something to do with change of ownership, hope the new owner can revert some best practices and create a nice balance.

Frost Bite has the BEST ice cream! The prices aren't bad, especially for the quality. They also have a really good tenderloin.

Just your typical hometown ice cream place. I love that the malts actually taste like malts. I just wish they would a decent speaker so drive through customer don't have to repeat everything.