Freddy's Frozen Custard & Steakburgers - Fast food restaurant in Lee's Summit - 194 NW Oldham Pkwy, USA

I love this restaurant! Best to go between 1:00pm and 4:00pm, since it’s not busy. Your service will be wonderful and your food will be hot. The workers are great and very polite. Daniel the manager is especially kind and patient, and the lobby always looks clean when he is working. He refunded my food when there was a minor issue (sibling is lactose intolerant, cheese was added to burger), gave me a Comp Card, and the food was remade quickly. Love this place!!!

For $18 the quality is just really not there. Not to mention the incredibly long waiting time in the Drive-Thru. Half of my bread didn't have meat wasn't toasted very well and didn't get very much on the large fry that I paid extra for. Honestly for the same price I think I'd rather go to Shake Shack Freddy's was the better bargain but not for what you get anymore.

I just enjoyed a FREE STEAKBURGER! If you download the Freddy’s app you get a free steakburger or custard concrete. The burger was fantastic as you can see in the video. Go to you app store download the Freddy’s app and get you treat soon! This was the best FREE burger I’ve had, I’ll be back to purchase more.

I brought the wife and my two sons out to eat, my heirs picked the location. Food was good but all of that went away when I asked for ketchup. Both ketchup dispensers were empty so I informed the crew and they said ok. Fast forward we didn’t get any ketchup with our fries because they didn’t refill either dispenser like they said. Ten minutes later another customer who heard me ask when they first came in walked up and asked for ketchup and reiterated both were empty. The lady who seemed to be in charge was not happy, did not smile and looked annoyed we even had the nerve to ask for ketchup. The order taker was a great guy and the food was good but the ketchup situation made all the good stuff go away. We will go to a different location next time and hopefully it’s better service.

Food from here is always good, but the service is dodgy at best. The staff tonight looked like some younger women who were surprisingly rude. The receipt says the person on the register was Samantha, but I'm genuinely not sure who gave me my food because very literally the only words said to me the entire almost 15 minutes I spent in the drive thru was someone telling me my total. No greeting on either side of the interaction and nothing to tell me why my food took so long to come out. No choice for sauce because the person who gave me my bag walked away the second my hand touched it.

Very good experience! I visited with my friends in the evening and our food was made quickly. The staff was very kind and respectable while keeping a clean lobby. Even after returning to Freddy's after over a year, the service is as great as ever!

I ordered 2 burgers and 1 order of fries. I got 3 burgers and 3fries. One burger was swimming in mayonnaise ( I’m guessing the person who wanted it like that was as disappointed as I was. If I lived closer I would have gone back

Had to clean our own table. Behind the counter was a sloppy mess and the employees were just walking through it. Trash cans were all overflowing. My sundae was very melted when they finally gave it to me. ( After 10 minutes had to go to the counter because they never called my number. Girl asked me what I needed and when I told her I still had not gotten my sundae she acted put out and started making it). Will never go back to the location in lees summit. To top it off it was 8 pm on a Monday. They were not busy at all.