Fran's Chocolates - Bellevue - Chocolate shop in Bellevue - 10036 Main St, USA

They provide services differently by I don’t know what standards. They used to be like the other frans: Provide the tryout when you purchase, provide one black chocolate with drinking chocolate. But they do it now by giving different people different treatment. I had several time with purchase, they didn’t give me tryout, and no black chocolate with drinking chocolate. Today, the white family before me with a purchase,they got chocolate tryout and got the chances to choose for each of them(about four or five people). The staff there said to them “We have this and we have that, please, help yourself”, with a smile. Me and my boyfriend were the next couple, with all two staff sticked to that family, they did not say anything, even a warm welcome note, to us, while we waited there without any instructions or a small apology for the waiting. And of course, after our purchase, just “please wait here”. The staff just started going back grab a new boxes of pecan caramel chocolate and counting chocolate while we were waiting. no tryouts, no friendly chatting, no black chocolate with drinking chocolate again. Disappointing to different treatment to different people with purchases, and different from other Fran’s.

Every year I make a trip to Seattle and seek out one of the Fran’s locations. Their caramel sauce is one of the BEST I have found and I always make an effort to bring it back home with me if I have a checked bag. If not, their sea salt caramels are a must along with their chocolate bars. Making an in-store visit is great because they always have a sample of something for you to try which makes the experience that much more enjoyable. I’ll keep coming back to Fran’s every time I’m back!

beautiful in-store atmosphere and kind staff. i always go to frans to get gifts for any occasion, their chocolates are truly incredible.

Amazing chocolate, quite expensive. A very special gift! Their stores are like jewelry boutiques, but with tasting samples sometimes!

A+ on all fronts - service, experience in the shop, friendliness, packaging, and of course - the chocolate! I brought these home to my wife and am now a hero!

The people working here are so nice! And the chocolates and caramels are the friggen best. I got some Mothers Day chocolates and a couple port wines for Moms Aunts and Grandmas out of town. Since I was flying the next morning, they packaged it all appropriately for travel and even gave me a free coffee truffle to have for the morning flight 🥰 I wasn't dressed well because of chaotic travel prepping, but they still treated me so well. This location and the Seattle location have great service.

The quality and taste of this shop's chocolate is great 👍 I used this shop to present chocolate gift for my wife. The Manager kindly helped me to find the combination of chocolates. I was really impressed by her kindness. Of course, my wife really loved the chocolate gift. The experience of this shop with the manger definitely made our day ❗️❗️

A customer of mine ended up giving me Fran's Chocolates as a Christmas gift and I fell IN LOVE! I'm not even a big chocolate fan but I enjoyed every last bite, I even ended up getting a few boxes for stocking stuffers. Truly quality chocolates.