Fort Eustis Inn - Motel in Newport News - 16924 Warwick Blvd, USA

My son has severe health conditions and the rooms we got were hot,dirty, rusted, and mold. I asked for a better room and did not receive one. Ask for a refund but still got charged. I could not have my kids staying there

This place is awful terrible don’t come here. Refused a refund when found a ton of cockroaches in microwave.. laughed at me. Spoke in a different language while laughing. I begged for refund and then he said he cancelled my booking and it was too late for a refund. We went through Expedia they said it was our fought. This place should be shut down… gross awful people

The staff was extremely accommodating! I work nights, so the manager made it a point to reach out to me and ask if I needed any housekeeping since I was asleep during normal housekeeping hours! The rooms are very clean and the hot water lasts for days! It's an extended stay, but complimentary soap was still provided! It's a "mom-and-pop" hotel I would definitely recommend to someone new to town while looking for a permanent place!

We planned a last minute vacation , so we knew we weren’t going to be able to stay at a 5 Star Hotel with such short notice. We bought our tickets online before seeing the room. So far, it’s exactly what you expect for the price. The shower pressure sucks, the neighbors (I think are actual tenants) are very loud above us, the room smells, room service isn’t very adequate. & past two nights I’ve woke up with bug bites all over my legs and ankles. also the guy at the front desk was very rude when upon check in.

This is one of the worst places to stay in the area. We got there at about 11:30 pm. The man at the desk was very rude and barely spoke English (or so he acted like he didn’t. He wouldn’t answer any questions at all) The room was gross. The heat wasn’t on and took hours to finally warm the room. There was someone else’s long hair all over the bedding and shower walls. Hair stuck in chips in the walls. Most of the bathroom was rusted. If you want to bring roaches and bedbugs home, than this is the place to for you. Pick anywhere else. Anywhere. Also, there’s absolutely no refunds allowed. Even how horrible it was we can’t get our money back.

Low price but very good service. Room was spotless. Facility freshly painted. Staff was very attentive to our needs. I requested a room near another party - the manager put me next door! Asked if we needed more towels or anything else.

The staff is totally ignorant and unhelpful, they barely speak English. The rooms have cockroaches, and in two days found 4 millipede crawling on the floors. The bathrooms are stained, stink, and flat out disgusting. The maids are worthless. The parking lot stinks of rotten garbage because the dumpster is always over full and spilling into the parking lot. There are open drug deals in the parking lot all day and all night. Trucks running right outside the rooms all night every night. There is no maintenance, the building is literally falling apart. It's not all bad though, 711 is right across the lot and they just got a new TV. Hah. Stay anywhere but here.

It was the worst experience. The room smelled musty, the chairs & carpet was so nasty couldn't sit in chairs or walk barefooted. I had to go to wawa to wash my face and brush my teeth. Granted I was only staying one night but it was the pits. They told me it was 3-star it should be rated 0 star. I truly believe that someone should go to these hotels before accepting their word for it