Fjällräven Outlet - Castle Rock - Outdoor sports store in Castle Rock - 5050 Factory Shops Blvd #240, USA

Firstly to start off with, I love how big their selection of clothing and apparel items they have! Not to mention how warm their outside clothing gear truly is. I bought their expedition down puffer jacket in red, and I absolutely LOVE IT!! Perfectly crafted and made for those type of unbearable freezing cold fronts we have been getting these past couple of days. Only issue I’ve had is my jacket being kind of finicky with zipping up right every single time, other than that I Highly recommend this store! Their staff is extremely friendly and knowledgeable, generous and will help you look for any item best suited to your daily needs.

The lady there was extremely rude and unprofessional. I liked a specific jacket very much and wanted to try another size. However the only one is on the model. The lady asked me very unfriendly:"Are you going to buy it? Otherwise you cannot try it on." How can I know without trying it??? I didn't notice the stain on the sleeve until back home. And the day after I brought the jacket to the store, they said they can do nothing. Don't recommend this store and hope fjällräven can take appropriate action to train their employees.

Two ladies working. One was very nice the other was terrible. After they didn’t have a single pair of pants in a 30” length. While we were leaving the terrible employee tried to guilt trip me into buying pants that didn’t fit because they were cheaper. You store sucked and your selection was no good. I hope you go out of business soon.

My wife purchased a pair of pants for me during the holiday season. The pants my wife purchased were just a little too small and because they were a Christmas gift they were not opened until Christmas. We waited until after the new year to return the pants for the correct size, after checking with the staff that this was okay. Again, my wife checked with staff to ensure that if the pants were not the right size she could return them or swap them out and after Christmas they echoed the same statement. We were told that if we found a pair of pants we could do a one for one exchange no problems at all. When we got to the store though, we found out this is not the case. The store manager told me that because the pants were purchase during a sale, I would have to pay the price difference for the same exact pants that were only different in size. The store manager was the most miserable person I have ever met and thoroughly lacks the skills necessary for customer service

First time in store here and the young lady working there was super sweet when I asked her questions about a shirt I was purchasing for my husband (who was in another store at the time)... unfortunately, my husband's shoulders were too big for the shirt. Brought it back literally within 15 minutes and she was getting ready to refund when the older lady/potential manager? asked her if it was red-tagged (it wasn't on the tag), so she made her pull it up in register and told us we could only exchange or receive store credit in a very abrasive manner...I have never seen what I think is a manager respond so rudely not only to us but to the sweet young lady helping us. I spent over 20 years as a supervisor in a major hotel chain and we prided ourselves in making our guests want to return to our property with quality customer service, and we definitely took care of our associates. I guess COVID was also the demise of intelligence when it comes to repeat business. Don't worry lady.... we won't be coming back after how you chose to act so publicly-- it's called RUDENESS! You serve customers, not the other way around! Unbelievable!

Awesome store and products. Well worth the price. I stop here every time I'm visiting Castle Rock. Quality over quantity is the deal. I've got pants that have been used and worn in the most rugged places of the US Deserts over the past 2 years, and are still like brand new condition. Staff is very knowledgeable and incredibly friendly to talk to. Could not be happier with my purchases and experiences.

Super nice employee and 70% off a dream pair of hiking pants. If your scared off by the retail price of the products, don't be this is a true outlet store. Oh and they will tailor the length of pants for free. Very happy with this store and I WILL come back.

I love this place. The staff are incredibly well-informed and helpful. They took the time to answer all my questions and gently guide me to what would best suit my needs. This is high-quality gear made to last a lifetime - you don't buy a Lexus and complain about the price! I'll be going back soon.