Five Guys - Fast food restaurant in Rochester - 1881 Monroe Ave, USA

One of the most incredible places to get a burger! Hand cut fresh fries every day are absolutely delicious and salted extremely well. Milkshake if you have any room left in your stomach are also phenomenal. This place is an easy guilty pleasure anytime you need some greasy comfort food.

Lately the service has been very poor and whenever I order they get my order wrong. Submitted feedback on their website. The manager emailed me to follow up. He offered to send me a gift card to make it right. I thought that was kind but they never sent the gift card. So that further frustrated me, why offer just to not send it.

I have dined at pretty much every Five Guys in Rochester New York. And I can say that this location is the cleanest friendliest and most accommodating. The manager with the long dreads was very kind to my fiance's wishes on food preparation and the portion was awesome with the food in general. Even the girl that handed me my order was very courteous and really makes me want to eat another Burger LOL!

Worst location I’ve ever been to!! My burger was undercooked, the bun was smashed flat and soggy, the tomatoes were so under ripe that they were white and crunchy, and they put on onions which I didn’t order. Never again!

Have always enjoyed 5-Guys, still do, but, the cost of eating out for 3 adults has gotten to the point of being just beyond freaking ridiculous!

You're just becoming another McDonald's with your massive oversalting of fries. Thankfully, burgers haven't changed.

The people working where moving so fast to take care of the huge rush of customers they where fast friendly and professional great work guys

A chain restaurant and the burgers are pretty good. If you've never been, you get two patties and there are like 20+ toppings. Free peanuts to eat while you're waiting. French fries are great and if you get to go you'll have more fries than you can eat.