Five Guys - Fast food restaurant in Vauxhall - 2933 Vauxhall Rd, USA

I recently visited Five Guys and was thoroughly disappointed by my experience. Right from the outset, the staff's nonchalant attitude towards customers set a poor tone. What particularly caught my attention was the lack of personal hygiene, especially the staff's unkempt fingernails, which was off-putting. The cleanliness of the establishment left much to be desired. The soda and condiment area was swarming with gnats, creating a very unhygienic environment. This was further compounded by the state of the bathrooms, which were nothing short of disgusting. To make matters worse, the tables were dirty and created an unwelcoming atmosphere for dining. It's clear that there's a severe lack of attention to cleanliness and customer service, which reflects poorly on the management. The owners need to take a more active role in overseeing the operations and ensuring basic standards are met. Unfortunately, my experience was so unpleasant that I ended up throwing out my food and leaving the restaurant. It felt like I had just donated $18 to a place that doesn't value its customers or their dining experience. This visit was a total letdown and has discouraged me from returning in the future.

The food was amazing but the wait time was a while. The free peanuts were also super good. The only thing is there was not a lot of napkins in the bag.

Food was delivered in a somewhat timely manner. the food is cooked while I'm there and it was very hot and it tasted like it was supposed to. The location is small but very busy so overall they do a good job.

Five Guys has the best Bacon Double Cheeseburgers. Got large fries 4 us both. Shakes could've been larger. Overall, we were happy.

I guess when it comes to a tourist experience this is not the best place to go. No meals, no plates (all in the same bag), pricy, meat was not something outta this world, and bread fell off constantly so you end up needing utensils and it's all messy bc there's no plate. Just disappointing.

The burger was good was just there for lunch, but the two young guys running the whole place top shelf.. both very polite and efficient and focused on their jobs very rare to see.. pleasure going in there guys you’re doing a great job. Thank you.

Five guys is great although the prices seem to have doubled. A small cheeseburger and a regular cheeseburger with sautéed onions, small fries and a small vanilla shake was like $35 bucks. Food is great and so is the service but to sit and eat there is not one of my favorite things to do—what with all the shouting among the workers about who’s here for pickup and yelling the order to the others doesn’t make it very enjoyable to sit in and eat. But the food is GREAT. That’s what’s important.

Always love Five Guys! The staff at this location is very friendly and respectful. Food is excellent as always (compared to the usual fast food).