Five Guys - Fast food restaurant in Independence - 4140 S Noland Rd, USA

Let me start with Jack. Such an amazing guy and I really enjoyed his input. Fun that he provided humor when we went to order our food. A nice guy, and so pleasant. The food was awesome. Nice environment and I was so impressed with my food. I love the free toppings as well!

Went here right before closing at 9:45 I ordered and my interaction with the cashier was typical. She didn't seem friendly or cheerful nor rude. I ordered my food to-go as they were closing soon. I didn't get drinks because I figured I have drinks at home. My food seemed to take forever as the fry cook had to ring up another customer and the cashier was now cooking and the burger cook disappeared. My burgers were set by the fry area. The fry guy saw my burgers and dropped fries into cook. I had been waiting 7 minutes maybe at this point. When the cook realized my food was going to be a while he walked over and said, I'm sorry but it's going to be a bit on fresh fries, here are some drinks on us for the delay. Then when our food was ready he said I gave you large fries because of the wait. I was getting frustrated because I saw the girl set my burgers and walk away and thought , why is my food sitting in a bag? This fry cook too a 2 out of 10 experience and made it a 9. The only thing that could make the experience better is if the cashier would have greeted us friendly. Maybe I had a grumpy demeanor because I was starving. Idk, but not my job to be friendly and I understand she might have had a long day...

I've never eaten at 5 Guys so while in KC we decided to have a burger to see what all the fuss was about. The girl taking our order wouldn't speak up, some of the guys with long hair cooking food didn't have in hair nets, it took 30 min for our order, the tables were NOT clean nor was the pop machine, the fries were soggy and NOT warm but the burger was Ok. It wasn't worth all the hype it gets but will try it back home and give another chance.

We've been going to this location since it opened, service is generally good, food is always great and I love getting free peanuts. I have ordered in the store to dine in and take out and we have used the Five Guys app to order ahead of time as well. Great burgers and a small fry feeds the whole family. If there is a draw back to this location it is getting out of the parking lot.

Disgusting. The bun was flattened, as if its roller had moved. The burger fell apart after 2 bites. potatoes were poured into the bag on top of the burger. In the distance, like for a pig. But the Coca-Cola was great. I will never come back here again. We've eaten better burgers.

Wasn’t busy at all on a Saturday night. We got the single patty and my husbands looked as if someone ate half of his burger patty. The fries are always good.

If u would like to pay 50$ for a bag of grease then this is ur place. The fries were soggy, limp & greasy, had to wash my hands cause the cup they came in was even covered in grease. The outer wrapper of burger was greasy, the burger was so greasy the bun was completely soggy, it was almost as if they dipped bun in grease before putting burger together. It was absolutely disgusting so I didn't even attempt to eat it, I just threw it away. First time ever trying this place & NEVER AGAIN. 🤢

1/31/2023 update.. I tried this place again. Wasn't busy at all. So here is my update review. Not many people here so the food was faster then expected. Had the regular cheese burger. Spouse had little cheese burger. Little bag of grease bag of fries. The burger was sloppy but decent! Hers was the same. We thought it Was ok.. The little bag of fries is literally half the bag. A lot of fresh fries. Actually good. I'd come here again. Also updated photos. Thanks ---------------- New place in Independence. Second time ever eating at 5 Guys. First time off state line. Both was the same. 40 minutes later, I get a burger that wasn't that great and a bag of grease. $16 for one person. I would say it's not worth it. I doubt I'll ever go back. There's better places to go.